UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

 

Form 10-Q

(Mark one)

 

  [X] QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

 

For the quarterly period ended June 30, 2020

 

or

 

  [  ] TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

 

For the transition period from          to         

 

Commission File Number 001-36529

 

 

MTBC, Inc.

(Exact name of registrant as specified in its charter)

 

Delaware   22-3832302

(State or other jurisdiction of

incorporation or organization)

 

(I.R.S. Employer

Identification Number)

 

7 Clyde Road

Somerset, New Jersey

 

 

08873

(Address of principal

executive offices)

 

 

(Zip Code)

 

(732) 873-5133

(Registrant’s telephone number, including area code)

 

Securities registered pursuant to Section 12(b) of the Act:

 

Title of each class   Trading Symbol(s)   Name of each exchange on which registered
Common Stock, par value $0.001 per share   MTBC   Nasdaq Global Market
11% Series A Cumulative Redeemable Perpetual Preferred Stock, par value $0.001 per share   MTBCP   Nasdaq Global Market

 

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes [X] No [  ]

 

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes [X] No [  ]

 

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

 

Large accelerated filer [  ]   Accelerated filer [  ]
Non-accelerated filer [X] Smaller reporting company [X]
Emerging growth company [  ]

 

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. [  ]

 

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes [  ] No [X]

 

At August 6, 2020, the registrant had 12,644,575 shares of common stock, par value $0.001 per share, outstanding.

 

 

 

 
 

 

INDEX

 

    Page
     
Forward-Looking Statements 2
     
 

PART I. FINANCIAL INFORMATION

 
     
Item 1. Condensed Consolidated Financial Statements (Unaudited)  
  Condensed Consolidated Balance Sheets at June 30, 2020 and December 31, 2019 3
  Condensed Consolidated Statements of Operations for the three and six months ended June 30, 2020 and 2019 4
  Condensed Consolidated Statements of Comprehensive Income (Loss) for the three and six months ended June 30, 2020 and 2019 5
  Condensed Consolidated Statements of Shareholders’ Equity for the three and six months ended June 30, 2020 and 2019 6
  Condensed Consolidated Statements of Cash Flows for the six months ended June 30, 2020 and 2019 7
  Notes to Condensed Consolidated Financial Statements 8
Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations 27
Item 3. Quantitative and Qualitative Disclosures about Market Risk 39
Item 4. Controls and Procedures 39
     
 

PART II. OTHER INFORMATION

 
Item 1. Legal Proceedings 40
Item 1A. Risk Factors 40
Item 2. Unregistered Sales of Equity Securities and Use of Proceeds 41
Item 3. Defaults Upon Senior Securities 42
Item 4. Mine Safety Disclosures 42
Item 5. Other Information 42
Item 6. Exhibits 43
Signatures   44

 

 1 

 

 

Forward-Looking Statements

 

Certain statements that we make from time to time, including statements contained in this Quarterly Report on Form 10-Q, constitute “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, as amended, or the Securities Act, and Section 21E of the Securities Exchange Act of 1934, as amended, or the Exchange Act. All statements other than statements of historical fact contained in this Quarterly Report on Form 10-Q are forward-looking statements. These statements relate to anticipated future events, future results of operations or future financial performance. In some cases, you can identify forward-looking statements by terminology such as “may,” “might,” “will,” “should,” “intends,” “expects,” “plans,” “goals,” “projects,” “anticipates,” “believes,” “estimates,” “predicts,” “potential,” or “continue” or the negative of these terms or other comparable terminology. Our operations involve risks and uncertainties, many of which are outside of our control, and any one of which, or a combination of which, could materially affect our results of operations and whether the forward-looking statements ultimately prove to be correct. Forward-looking statements in this Quarterly Report on Form 10-Q include, without limitation, statements reflecting management’s expectations for future financial performance and operating expenditures (including our ability to continue as a going concern, to raise additional capital and to succeed in our future operations), expected growth, profitability and business outlook, increased sales and marketing expenses, and the expected results from the integration of our acquisitions.

 

Forward-looking statements are only predictions, are uncertain and involve substantial known and unknown risks, uncertainties, and other factors which may cause our (or our industry’s) actual results, levels of activity or performance to be materially different from any future results, levels of activity or performance expressed or implied by these forward-looking statements. These factors include, among other things, the unknown risks and uncertainties that we believe could cause actual results to differ from these forward-looking statements as set forth under the heading “Risk Factors” in our Annual Report on Form 10-K filed with the SEC on February 28, 2020. New risks and uncertainties emerge from time to time, and it is not possible for us to predict all of the risks and uncertainties that could have an impact on the forward-looking statements, including without limitation, risks and uncertainties relating to:

 

  our ability to manage our growth, including acquiring, partnering with, and effectively integrating the recent acquisitions of CareCloud Corporation, Meridian Medical Management and other acquired businesses into our infrastructure and avoiding legal exposure and liabilities associated with acquired companies and assets;
     
  our ability to retain our clients and revenue levels, including effectively migrating new clients and maintaining or growing the revenue levels of our new and existing clients;
     
  our ability to maintain operations in Pakistan and Sri Lanka in a manner that continues to enable us to offer competitively priced products and services;
     
  our ability to keep pace with a rapidly changing healthcare industry;
     
  our ability to consistently achieve and maintain compliance with a myriad of federal, state, foreign, local, payor and industry requirements, regulations, rules, laws and contracts;
     
  our ability to maintain and protect the privacy of confidential and protected Company, client and patient information;
     
  our ability to develop new technologies, upgrade and adapt legacy and acquired technologies to work with evolving industry standards and third-party software platforms and technologies, and protect and enforce all of these and other intellectual property rights;
     
  our ability to attract and retain key officers and employees, and the continued involvement of Mahmud Haq as Executive Chairman and Stephen Snyder as Chief Executive Officer, all of which are critical to our ongoing operations, growing our business and integrating of our newly acquired businesses;
     
  our ability to comply with covenants contained in our credit agreement with our senior secured lender, Silicon Valley Bank and other future debt facilities;
     
  our ability to pay our monthly preferred dividends to the holders of our Series A Preferred Stock;
     
  our ability to compete with other companies developing products and selling services competitive with ours, and who may have greater resources and name recognition than we have;
     
  our ability to respond to the uncertainty resulting from the recent spread of the COVID-19 pandemic and the impact it may have on our operations, the demand for our services, and economic activity in general; and
     
  our ability to keep and increase market acceptance of our products and services.

 

Although we believe that the expectations reflected in the forward-looking statements contained in this Quarterly Report on Form 10-Q are reasonable, we cannot guarantee future results, levels of activity, or performance. Except as required by applicable law, including the securities laws of the U.S., we are under no duty to update or revise any of such forward-looking statements, whether as a result of new information, future events, or otherwise, after the date of this Quarterly Report on Form 10-Q.

 

You should read this Quarterly Report on Form 10-Q with the understanding that our actual future results, levels of activity, performance and events and circumstances may be materially different from what we expect.

 

 2 

 

 

PART I. FINANCIAL INFORMATION

Item 1. Condensed Consolidated Financial Statements

 

MTBC, INC.

CONDENSED CONSOLIDATED BALANCE SHEETS

 

   June 30,   December 31, 
   2020   2019 
   (Unaudited)     
ASSETS          
CURRENT ASSETS:          
Cash  $12,532,436   $19,994,134 
Accounts receivable - net of allowance for doubtful accounts of $490,000 and $256,000 at June 30, 2020 and December 31, 2019, respectively   11,205,854    6,995,343 
Contract asset   3,427,832    2,385,334 
Inventory   309,530    491,088 
Current assets - related party   13,200    13,200 
Prepaid expenses and other current assets   3,510,619    1,123,036 
Total current assets   30,999,471    31,002,135 
Property and equipment - net   3,830,274    2,907,516 
Operating lease right-of-use assets   8,358,549    3,526,315 
Intangible assets - net   31,793,037    5,977,225 
Goodwill   49,708,210    12,633,696 
Other assets   1,225,181    356,578 
TOTAL ASSETS  $125,914,722   $56,403,465 
LIABILITIES AND SHAREHOLDERS’ EQUITY          
CURRENT LIABILITIES:          
Accounts payable  $9,075,637   $3,490,834 
Accrued compensation   3,332,984    1,836,309 
Accrued expenses   5,857,704    2,111,515 
Operating lease liability (current portion)   4,689,790    1,688,772 
Deferred revenue (current portion)   1,009,561    20,277 
Accrued liability to related party   663    663 
Notes payable (current portion)   128,891    283,675 
Contingent consideration   1,000,000    - 
Dividend payable   3,193,937    1,745,791 
Total current liabilities   28,289,167    11,177,836 
Notes payable   54,294    83,275 
Borrowings under line of credit   9,750,000    - 
Deferred payroll taxes   510,873    - 
Operating lease liability   7,592,536    2,040,772 
Deferred revenue   206,721    18,745 
Deferred tax liability   144,512    244,512 
Total liabilities   46,548,103    13,565,140 
COMMITMENTS AND CONTINGENCIES (NOTE 8)          
SHAREHOLDERS’ EQUITY:          
Preferred stock, $0.001 par value - authorized 7,000,000 shares at June 30, 2020 and December 31, 2019; issued and outstanding 4,360,998 and 2,539,325 shares at June 30, 2020 and December 31, 2019, respectively   4,361    2,539 
Common stock, $0.001 par value - authorized 29,000,000 shares at June 30, 2020 and December 31, 2019; issued 13,195,490 and 12,978,485 shares at June 30, 2020 and December 31, 2019, respectively; 12,454,691 and 12,237,686 shares outstanding at June 30, 2020 and December 31, 2019, respectively   13,196    12,979 
Additional paid-in capital   113,798,155    69,403,366 
Accumulated deficit   (32,369,820)   (25,075,545)
Accumulated other comprehensive loss   (1,417,273)   (843,014)
Less: 740,799 common shares held in treasury, at cost at June 30, 2020 and December 31, 2019   (662,000)   (662,000)
Total shareholders’ equity   79,366,619    42,838,325 
TOTAL LIABILITIES AND SHAREHOLDERS’ EQUITY  $125,914,722   $56,403,465 

 

See notes to condensed consolidated financial statements.

 

 3 

 

 

MTBC, INC.

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (UNAUDITED)

 

   Three Months Ended   Six Months Ended 
   June 30,   June 30, 
   2020   2019   2020   2019 
NET REVENUE  $19,578,790   $16,749,499   $41,445,958   $31,829,710 
OPERATING EXPENSES:                    
Direct operating costs   12,556,674    11,396,395    26,123,404    21,243,935 
Selling and marketing   1,625,045    382,557    3,206,398    743,956 
General and administrative   5,392,857    5,143,754    10,985,582    9,305,830 
Research and development   2,146,325    218,408    4,479,451    473,064 
Change in contingent consideration   -    -    -    (64,203)
Depreciation and amortization   2,404,915    836,161    3,737,701    1,592,901 
Impairment and unoccupied lease charges   63,175    -    360,826    - 
Total operating expenses   24,188,991    17,977,275    48,893,362    33,295,483 
OPERATING LOSS   (4,610,201)   (1,227,776)   (7,447,404)   (1,465,773)
OTHER:                    
Interest income   3,924    67,497    41,681    145,697 
Interest expense   (146,236)   (100,562)   (263,781)   (195,958)
Other (expense) income - net   (114,330)   545,221    330,813    464,191 
LOSS BEFORE PROVISION FOR INCOME TAXES   (4,866,843)   (715,620)   (7,338,691)   (1,051,843)
Income tax (benefit) provision   (74,338)   55,352    (44,415)   14,820 
NET LOSS  $(4,792,505)  $(770,972)  $(7,294,276)  $(1,066,663)
                     
Preferred stock dividend   3,276,917    1,486,706    5,919,833    2,979,406 
NET LOSS ATTRIBUTABLE TO COMMON SHAREHOLDERS  $(8,069,422)  $(2,257,678)  $(13,214,109)  $(4,046,069)
                     
Net loss per common share: basic and diluted  $(0.65)  $(0.19)  $(1.07)  $(0.34)
Weighted-average common shares used to compute basic and diluted loss per share   12,395,197    12,022,143    12,353,007    11,984,284 

 

See notes to condensed consolidated financial statements.

 

 4 

 

 

MTBC, INC.

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS) (UNAUDITED)

 

   Three Months Ended   Six Months Ended 
   June 30,   June 30, 
   2020   2019   2020   2019 
NET LOSS  $(4,792,505)  $(770,972)  $(7,294,276)  $(1,066,663)
OTHER COMPREHENSIVE INCOME (LOSS), NET OF TAX                    
Foreign currency translation adjustment (a)   16,027    (762,563)   (574,259)   (553,218)
COMPREHENSIVE LOSS  $(4,776,478)  $(1,533,535)  $(7,868,535)  $(1,619,881)

 

(a) No tax effect has been recorded as the Company recorded a valuation allowance against the tax benefit from its foreign currency translation adjustments.

 

See notes to condensed consolidated financial statements.

 

 5 

 

 

MTBC, INC.

CONDENSED CONSOLIDATED STATEMENTS OF SHAREHOLDERS’ EQUITY (UNAUDITED)

FOR THE THREE AND SIX MONTHS ENDED JUNE 30, 2020 AND JUNE 30, 2019

 

   Preferred Stock   Common Stock   Additional Paid-in   Accumulated   Accumulated Other   Treasury  

Total

Shareholders’

 
   Shares   Amount   Shares   Amount   Capital   Deficit   Comprehensive Loss   (Common) Stock   Equity 
Balance - January 1, 2020   2,539,325   $2,539    12,978,485   $12,979   $69,403,366   $(25,075,545)  $(843,014)  $(662,000)  $42,838,325 
Net loss   -    -    -    -    -    (2,501,770)   -    -    (2,501,770)
Foreign currency translation adjustment   -    -    -    -    -    -    (590,286)   -    (590,286)
Issuance of stock under the Amended and Restated Equity Incentive Plan   28,870    29    129,607    129    (158)   -    -    -    - 
Issuance of preferred stock in connection with the CareCloud acquisition   760,000    760    -    -    18,999,240    -    -    -    19,000,000 
Stock-based compensation, net of cash settlements   -    -    -    -    793,606    -    -    -    793,606 
Issuance of warrants in connection with the CareCloud acquisition   -    -    -    -    300,000    -    -    -    300,000 
Preferred stock dividends   -    -    -    -    (2,642,916)   -    -    -    (2,642,916)
Balance - March 31, 2020   3,328,195   $3,328    13,108,092   $13,108   $86,853,138   $(27,577,315)  $(1,433,300)  $(662,000)  $57,196,959 
                                              
Balance - April 1, 2020   3,328,195   $3,328    13,108,092   $13,108   $86,853,138   $(27,577,315)  $(1,433,300)  $(662,000)  $57,196,959 
Net loss   -    -    -    -    -    (4,792,505)   -    -    (4,792,505)
Foreign currency translation adjustment   -    -    -    -    -    -    16,027    -    16,027 
Issuance of stock under the Amended and Restated Equity Incentive Plan   4,803    5    87,398    88    (93)   -    -    -    - 
Issuance of preferred stock in connection with the Meridian acquisition   200,000    200    -    -    4,999,800    -    -    -    5,000,000 
Issuance of preferred stock, net of fees and expenses   828,000    828              19,013,319                   19,014,147 
Stock-based compensation, net of cash settlements   -    -    -    -    1,438,908    -    -    -    1,438,908 
Issuance of warrants in connection with the Meridian acquisition   -    -    -    -    4,770,000    -    -    -    4,770,000 
Preferred stock dividends   -    -    -    -    (3,276,917)   -    -    -    (3,276,917)
Balance - June 30, 2020   4,360,998   $4,361    13,195,490   $13,196   $113,798,155   $(32,369,820)  $(1,417,273)  $(662,000)  $79,366,619 
                                              
Balance- January 1, 2019   2,136,289   $2,136    12,570,557   $12,571   $65,142,460   $(24,203,745)  $(1,421,068)  $(662,000)  $38,870,354 
Net loss   -    -    -    -    -    (295,691)   -    -    (295,691)
Foreign currency translation adjustment   -    -    -    -    -    -    209,345    -    209,345 
Issuance of stock under the Amended and Restated Equity Incentive Plan   26,160    26    179,984    180    (206)   -    -    -    - 
Stock-based compensation, net of cash settlements   -    -    -    -    523,556    -    -    -    523,556 
Tax withholding obligations on stock issued to employees   -    -    -    -    (800,271)   -    -    -    (800,271)
Preferred stock dividends   -    -    -    -    (1,492,700)   -    -    -    (1,492,700)
Balance - March 31, 2019   2,162,449   $2,162    12,750,541   $12,751   $63,372,839   $(24,499,436)  $(1,211,723)  $(662,000)  $37,014,593 
                                              
Balance- April 1, 2019   2,162,449   $2,162    12,750,541   $12,751   $63,372,839   $(24,499,436)  $(1,211,723)  $(662,000)  $37,014,593 
Net loss   -    -    -    -    -    (770,972)   -    -    (770,972)
Foreign currency translation adjustment   -    -    -    -    -    -    (762,563)   -    (762,563)
Issuance of stock under the Amended and Restated Equity Incentive Plan   -    -    18,500    18    (18)   -    -    -    - 
Stock-based compensation, net of cash settlements   -    -    -    -    473,387    -    -    -    473,387 
Tax withholding obligations on stock issued to employees   -    -    -    -    (58,536)   -    -    -    (58,536)
Preferred stock dividends   -    -    -    -    (1,486,706)   -    -    -    (1,486,706)
Balance - June 30, 2019   2,162,449   $2,162    12,769,041   $12,769   $62,300,966   $(25,270,408)  $(1,974,286)  $(662,000)  $34,409,203 

 

For all periods presented, the preferred stock dividends were paid monthly at the rate of $2.75 per share per annum.

 

See notes to condensed consolidated financial statements.

 

 6 

 

 

MTBC, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (UNAUDITED)

FOR THE SIX MONTHS ENDED JUNE 30, 2020 AND 2019

 

   2020   2019 
OPERATING ACTIVITIES:          
Net loss  $(7,294,276)  $(1,066,663)
Adjustments to reconcile net loss to net cash (used in) provided by operating activities:          
Depreciation and amortization   3,643,377    1,627,296 
Lease amortization   1,337,677    943,028 
Deferred revenue   933    (9,719)
Provision for doubtful accounts   284,661    92,061 
Benefit for deferred income taxes   (100,000)   (15,180)
Foreign exchange gain   (332,615)   (295,487)
Interest accretion   331,120    258,735 
Gain on sale of assets   -    (26,213)
Stock-based compensation expense   3,188,008    1,550,188 
Change in contingent consideration   -    (64,203)
Changes in operating assets and liabilities, net of businesses acquired:          
Accounts receivable   1,603,580    267,850 
Contract asset   343,434    274,129 
Inventory   181,558    41,867 
Other assets   (523,744)   571,468 
Accounts payable and other liabilities   (5,592,433)   (836,228)
Net cash (used in) provided by operating activities   (2,928,720)   3,312,929 
INVESTING ACTIVITIES:          
Capital expenditures   (816,538)   (904,220)
Capitalized software   (2,621,867)   - 
Cash paid for acquisitions (net)   (23,716,250)   (1,600,000)
Net cash used in investing activities   (27,154,655)   (2,504,220)
FINANCING ACTIVITIES:          
Preferred stock dividends paid   (4,471,687)   (2,961,422)
Settlement of tax withholding obligations on stock issued to employees   (1,048,229)   (932,465)
Repayments of notes payable, net   (185,723)   (181,457)
Contingent consideration payments   -    (182,664)
Proceeds from line of credit   19,500,000    - 
Repayment from line of credit   (9,750,000)   - 
Net proceeds from issuance of preferred stock   19,014,147    - 
Net cash provided by (used in) financing activities   23,058,508    (4,258,008)
EFFECT OF EXCHANGE RATE CHANGES ON CASH   (436,831)   (440,158)
NET DECREASE IN CASH   (7,461,698)   (3,889,457)
CASH - beginning of the period   19,994,134    14,472,483 
CASH - end of the period  $12,532,436   $10,583,026 
SUPPLEMENTAL NONCASH INVESTING AND FINANCING ACTIVITIES:          
Preferred stock issued in connection with CareCloud and Meridian acquisitions  $24,000,000   $- 
Vehicle financing obtained  $28,473   $24,909 
Dividends declared, not paid  $3,193,937   $1,486,709 
Warrants issued  $5,070,000   $- 
SUPPLEMENTAL INFORMATION - Cash paid during the period for:          
Income taxes  $61,552   $35,862 
Interest  $110,691   $28,085 

 

See notes to condensed consolidated financial statements.

 

 7 

 

 

MTBC, INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

AS OF AND FOR THE THREE AND SIX MONTHS JUNE 30, 2020 AND 2019 (UNAUDITED)

 

1. Organization and Business

 

MTBC, Inc., (and together with its consolidated subsidiaries “MTBC” or the “Company”) is a healthcare information technology company that offers an integrated suite of proprietary cloud-based electronic health records and practice management solutions, together with related business services, to healthcare providers. The Company’s integrated services are designed to help customers increase revenues, streamline workflows and make better business and clinical decisions, while reducing administrative burdens and operating costs. The Company’s services include full-scale revenue cycle management, comprehensive practice management services, electronic health records, and other technology-driven practice management services for private and hospital-employed healthcare providers. MTBC has its corporate offices in Somerset, New Jersey and maintains client support teams throughout the U.S., in Pakistan and in Sri Lanka.

 

MTBC was founded in 1999 and incorporated under the laws of the State of Delaware in 2001. In 2004, MTBC formed MTBC Private Limited (or “MTBC Pvt. Ltd.”), a 99.9% majority-owned subsidiary of MTBC based in Pakistan. The remaining 0.01% of the shares of MTBC Pvt. Ltd. is owned by the founder and Executive Chairman of MTBC. In 2016, MTBC formed MTBC Acquisition Corp. (“MAC”), a Delaware corporation, in connection with its acquisition of substantially all of the assets of MediGain, LLC and its subsidiary, Millennium Practice Management Associates, LLC (together “MediGain). MAC has a wholly owned subsidiary in Sri Lanka, RCM MediGain Colombo, Pvt. Ltd. In May 2018, MTBC formed MTBC Health, Inc. (“MHI”) and MTBC Practice Management, Corp. (“MPM”), each a Delaware corporation in connection with MTBC’s acquisition of substantially all of the revenue cycle management, practice management and group purchasing organization assets of Orion Healthcorp, Inc. and 13 of its affiliates (together, “Orion”). MHI is a direct, wholly owned subsidiary of MTBC, and was formed to own and operate the revenue cycle management and group purchasing organization businesses acquired from Orion. MPM is a wholly owned subsidiary of MHI and was formed to own and operate the practice management business acquired from Orion. In March 2019, MTBC formed MTBC-Med, Inc. (“MED”), a Delaware corporation, in connection with its acquisition of substantially all of the assets of Etransmedia Technology, Inc. and its subsidiaries (“Etransmedia”). In January 2020, MTBC purchased CareCloud Corporation. In June 2020, MTBC purchased Meridian Billing Management Co. and its affiliate Origin Holdings, Inc. (collectively “Meridian” and sometimes referred to as “Meridian Medical Management”). See Note 3.

 

During the first quarter of 2020, a New Jersey corporation, talkMD Clinicians, PA (“talkMD”), was formed by the wife of the Executive Chairman, who is a licensed physician, to provide telehealth services. talkMD was determined to be a variable interest entity (“VIE”) for financial reporting purposes because the entity will be controlled by the Company. As of June 30, 2020, talkMD had not yet commenced operations or had any transactions or agreements with the Company or otherwise.

 

2. BASIS OF PRESENTATION

 

The accompanying unaudited condensed consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America (“GAAP”) for interim financial reporting and as required by Regulation S-X, Rule 8-03. Accordingly, they do not include all of the information and notes required by GAAP for complete financial statements. In the opinion of the Company’s management, the accompanying unaudited condensed consolidated financial statements contain all adjustments (consisting of items of a normal and recurring nature) necessary to present fairly the Company’s financial position as of June 30, 2020, the results of operations for the three months and six months ended June 30, 2020 and 2019 and cash flows for the six months ended June 30, 2020 and 2019. When preparing financial statements in conformity with GAAP, the Company must make estimates and assumptions that affect the reported amounts of assets and liabilities, disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ significantly from those estimates.

 

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The condensed consolidated balance sheet as of December 31, 2019 was derived from our audited consolidated financial statements. The accompanying unaudited condensed consolidated financial statements and notes thereto should be read in conjunction with the audited consolidated financial statements for the year ended December 31, 2019, which are included in the Company’s Annual Report on Form 10-K, filed with the SEC on February 28, 2020.

 

Recent Accounting Pronouncements — On February 14, 2018, the FASB issued ASU 2018-02, Income Statement-Reporting Comprehensive Income (Topic 220): Reclassification of Certain Tax Effects from Accumulated Other Comprehensive Income. These amendments provide financial statement preparers with an option to reclassify standard tax effects within accumulated other comprehensive income to retained earnings in each period in which the effect of the change in the U.S. federal corporate income tax rate in the Tax Cuts and Jobs Act is recorded. This guidance is effective for fiscal years beginning after December 15, 2018, and interim periods therein. There was no impact on the condensed consolidated financial statements as a result of this standard.

 

In June 2018, the FASB issued ASU 2018-07, Improvements to Nonemployee Share-Based Payment Accounting. This ASU simplifies the accounting for nonemployee share-based payments by aligning it with the accounting for share-based payments to employees, with exceptions. Under this guidance, the measurement of equity-classified nonemployee awards will be fixed at the grant date, which may lower their cost and reduce volatility in the income statement. Awards to nonemployees are measured by estimating the fair value of the equity instruments to be issued, rather than the fair value of the goods or services received or the fair value of the equity instruments issued, whichever can be measured more reliably. Entities need to consider the probability that a performance condition will be satisfied when an award contains such condition. The guidance is effective for public business entities for fiscal years beginning after December 15, 2018, including interim periods within that fiscal year. There was no impact on the condensed consolidated financial statements as a result of this standard.

 

In December 2019, the FASB issued ASU 2019-12, Simplifying the Accounting for Income Taxes. This ASU simplifies accounting for income taxes to reduce complexity in the accounting standards. The amendments consist of the removal of certain exceptions to the general principles of ASC 740 and some additional simplifications. The amendments are not required to be implemented until 2021 for public entities. The Company is in the process of investigating if this update will have a significant impact on the consolidated financial statements.

 

3. ACQUISITIONS

 

2020 Acquisition

 

On June 16, 2020, MTBC entered into a Stock Purchase Agreement with Meridian Billing Management Co., a Vermont corporation, Origin Holdings, Inc., a Delaware corporation and GMM II Holdings, LLC, a Delaware limited liability company (“Seller”), pursuant to which MTBC purchased all of the issued and outstanding capital stock of Meridian from the Seller. Meridian is in the business of providing medical billing, revenue cycle management, electronic medical records, medical coding and related services. These revenues have been included in the Company’s Healthcare IT segment. The acquisition has been accounted for as a business combination.

 

The total consideration paid at closing was $11.9 million, net of cash received, 200,000 shares of the Company’s Preferred Stock plus warrants to purchase 2,250,000 shares of the Company’s common stock, with an exercise price per share of $7.50 and a term of two years. The Company also assumed Meridian’s negative net working capital and certain long-term lease liabilities where the leased space is either not being utilized or will be vacated shortly, with an aggregate value of approximately $4.8 million.

 

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A summary of the total consideration is as follows:

 

Meridian Purchase Price

 

Cash  $11,863,724 
Preferred stock   5,000,000 
Warrants   4,770,000 
Total purchase price  $21,633,724 

 

Of the Preferred Stock consideration, 100,000 shares will be held in escrow for up to one month pending completion of technical migration and customer acceptance. Shares net of such losses will be released upon the joint instruction of the Company and the seller in accordance with the applicable escrow terms. Such shares are entitled to the monthly dividend, which will be paid when, and if, the shares are released. The Company accrues the dividend monthly on the Preferred Stock held in escrow. The shares held in escrow were released on August 3, 2020.

 

The Company’s Preferred Stock and warrants issued as part of the acquisition consideration were issued in a transaction exempt from registration under the Securities Act of 1933, as amended (the “Securities Act”). The Company has agreed to register for resale under the Securities Act the Preferred Stock and the securities underlying the warrants.

 

The Meridian acquisition added additional clients to the Company’s customer base and, similar to previous acquisitions, broadened the Company’s presence in the healthcare information technology industry through geographic expansion of its customer base and by increasing available customer relationship resources and specialized trained staff.

 

The Company engaged a third-party valuation specialist to assist the Company in valuing the assets acquired and liabilities assumed from Meridian. The following table summarizes the preliminary purchase price allocation. The Company expects to finalize the purchase price allocation by the end of the third quarter and is finalizing the projections and the valuation of the acquired assets and assumed liabilities. The preliminary purchase price allocation for Meridian is summarized as follows:

 

Accounts receivable  $3,800,037 
Prepaid expenses   703,732 
Contract asset   881,111 
Property and equipment   425,993 
Operating lease right-of-use assets   2,805,993 
Customer relationships   11,900,000 
Technology   900,000 
Goodwill   14,206,436 
Accounts payable   (3,373,212)
Accrued expenses & compensation   (3,591,380)
Deferred revenue   (907,077)
Operating lease liabilities   (6,054,659)
Other current liabilities   (63,250)
Total preliminary purchase price allocation  $21,633,724 

 

The acquired accounts receivable are recorded at fair value which represents amounts that have subsequently been paid or are expected to be paid by clients. The fair value of customer relationships was based on the estimated discounted cash flows generated by these intangibles. The goodwill from this acquisition is not deductible for income tax purposes and represents the Company’s ability to have an expanded local presence in additional markets and operational synergies that we expect to achieve that would not be available to other market participants.

The weighted-average amortization period of the acquired intangible assets is approximately four years.

 

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Revenue earned from the clients obtained from the Meridian acquisition was approximately $1.3 million during the three and six months ended June 30, 2020.

 

On January 8, 2020, the Company entered into an Agreement and Plan of Merger (the “Merger Agreement”) with CareCloud Corporation, a Delaware corporation (“CareCloud”), MTBC Merger Sub, Inc., a Delaware corporation and wholly-owned subsidiary of the Company (“Merger Sub”) and Runway Growth Credit Fund Inc. (“Runway”), solely in its capacity as a seller representative, pursuant to which Merger Sub merged with and into CareCloud (the “Merger”), with CareCloud surviving as a wholly-owned subsidiary of the Company. The Merger became effective simultaneously with the execution of the Merger Agreement. The acquisition has been accounted for as a business combination.

 

The total consideration for the Merger included approximately $11.9 million paid in cash at closing, the assumption of a working capital deficiency of approximately $5.1 million and 760,000 shares of the Company’s Preferred Stock. The Merger Agreement provides that if CareCloud’s 2020 revenues exceed $36 million, there will be an earn-out payment to the seller equal to such excess, up to $3 million. Additional consideration included warrants to purchase 2,000,000 shares of the Company’s common stock, 1,000,000 of which have an exercise price per share of $7.50 and a term of two years, and the other 1,000,000 warrants have an exercise price per share of $10.00 and a term of three years.

 

A summary of the total consideration is as follows:

 

CareCloud Purchase Price

 

Cash  $11,852,526 
Preferred stock   19,000,000 
Warrants   300,000 
Contingent consideration   1,000,000 
Total purchase price  $32,152,526 

 

Of the Preferred Stock consideration, 160,000 shares were placed in escrow for up to 24 months, and an additional 100,000 shares were placed in escrow for up to 18 months, in both cases, to satisfy indemnification obligations of the seller for losses arising from certain specified contingent liabilities. Shares net of such losses will be released upon the joint instruction of the Company and Runway in accordance with the applicable escrow terms. Such shares are entitled to the monthly dividend, which will be paid when, and if, the shares are released. The Company accrues the dividend monthly on the Preferred Stock held in escrow.

 

During July 2020, it was determined that 55,726 shares of the Preferred Stock would be released from escrow, returned to the Company and cancelled. Dividends previously accrued on these shares of $102,166 were reversed as of June 30, 2020, since the amounts will not need to be paid. The remaining shares continue to be held in escrow.

 

The Company’s Preferred Stock and warrants issued as part of the Merger consideration were issued in a transaction exempt from registration under the Securities Act of 1933, as amended (the “Securities Act”). The Company has agreed to register for resale under the Securities Act the Preferred Stock and the securities underlying the warrants.

 

The CareCloud acquisition added additional clients to the Company’s customer base and, similar to previous acquisitions, broadened the Company’s presence in the healthcare information technology industry through geographic expansion of its customer base and by increasing available customer relationship resources and specialized trained staff.

 

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The Company engaged a third-party valuation specialist to assist the Company in valuing the assets acquired and liabilities assumed from CareCloud. The following table summarizes the purchase price allocation:

 

Accounts receivable  $2,298,716 
Prepaid expenses   1,277,990 
Contract asset   537,722 
Property and equipment   402,970 
Operating lease right-of-use assets   2,858,626 
Customer relationships   8,000,000 
Trademark   800,000 
Software   4,800,000 
Goodwill   22,868,078 
Other long term assets   539,560 
Accounts payable   (6,942,710)
Accrued expenses   (2,080,977)
Current loan payable   (79,655)
Operating lease liabilities   (2,858,544)
Deferred revenue   (269,250)
Total purchase price allocation  $32,152,526 

 

The acquired accounts receivable are recorded at fair value which represents amounts that have subsequently been paid or are expected to be paid by clients. The fair value of customer relationships was based on the estimated discounted cash flows generated by these intangibles. The goodwill from this acquisition is not deductible for income tax purposes and represents the Company’s ability to have an expanded local presence in additional markets and operational synergies that we expect to achieve that would not be available to other market participants.

 

The weighted-average amortization period of the acquired intangible assets is approximately three years.

 

Revenue earned from the clients obtained from the CareCloud acquisition was approximately $7.5 million during the three months ended June 30, 2020 and approximately $15.1 million during the six months ended June 30, 2020.

 

2019 Acquisition

 

On April 3, 2019, the Company executed an asset purchase agreement (“APA”) to acquire substantially all of the assets of Etransmedia. The purchase price was $1.6 million and the assumption of certain liabilities, excluding acquisition-related costs of approximately $125,000. Per the APA, the acquisition had an effective date of April 1, 2019. The acquisition has been accounted for as a business combination.

 

The Etransmedia acquisition added additional clients to the Company’s customer base and, similar to previous acquisitions, broadened the Company’s presence in the healthcare information technology industry through geographic expansion of its customer base and by increasing available customer relationship resources and specialized trained staff.

 

The purchase price allocation for Etransmedia was performed by the Company and is summarized as follows:

 

Customer relationships  $856,000 
Accounts receivable   547,377 
Contract asset   139,169 
Operating lease right-of-use assets   1,224,480 
Property and equipment   91,277 
Goodwill   39,901 
Operating lease liabilities   (1,224,480)
Accrued expenses   (73,724)
Total  $1,600,000 

 

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The acquired accounts receivable are recorded at fair value which represents amounts that have subsequently been paid or are expected to be paid by clients. The fair value of customer relationships was based on the estimated discounted cash flows generated by these intangibles. The goodwill from this acquisition is deductible ratably for income tax purposes over fifteen years and represents the Company’s ability to have an expanded local presence in additional markets and operational synergies that we expect to achieve that would not be available to other market participants.

 

The weighted-average amortization period of the acquired intangible assets is approximately three years.

 

Revenue earned from the clients obtained from the Etransmedia acquisition was approximately $993,000 during the three months ended June 30, 2020 and approximately $2.2 million during the six months ended June 30, 2020.

 

Pro forma financial information (Unaudited)

 

The unaudited pro forma information below represents the condensed consolidated results of operations as if the Etransmedia, CareCloud and Meridian acquisitions occurred on January 1, 2019. The pro forma information has been included for comparative purposes and is not indicative of results of operations that the Company would have had if the acquisitions occurred on the above date, nor is it necessarily indicative of future results. The unaudited pro forma information reflects material, non-recurring pro forma adjustments directly attributable to the business combinations. The difference between the actual revenue and the pro forma revenue is approximately $6.7 million and $18.3 million of additional revenue primarily recorded by Meridian for the three and six months ended June 30, 2020, respectively.

 

   Three Months Ended   Six Months Ended 
   June 30,   June 30, 
   2020   2019   2020   2019 
   ($ in thousands except per share amounts) 
Total revenue  $26,239   $38,055   $59,654   $75,847 
Net loss  $(6,472)  $(6,949)  $(9,702)  $(17,749)
Net loss attributable to common shareholders  $(9,749)  $(8,436)  $(15,622)  $(20,728)
Net loss per common share  $(0.79)  $(0.70)  $(1.26)  $(1.73)

 

4. GOODWILL AND INTANGIBLE ASSETS-NET

 

Goodwill consists of the excess of the purchase price over the fair value of identifiable net assets of businesses acquired. The following is the summary of the changes to the carrying amount of goodwill for the six months ended June 30, 2020 and the year ended December 31, 2019:

 

   Six Months Ended   Year Ended 
   June 30, 2020   December 31, 2019 
Beginning gross balance  $12,633,696   $12,593,795 
Acquisitions   37,074,514    39,901 
Ending gross balance  $49,708,210   $12,633,696 

 

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Intangible assets include customer contracts and relationships and covenants not-to-compete acquired in connection with acquisitions, as well as trademarks acquired and software costs. Intangible assets - net as of June 30, 2020 and December 31, 2019 consist of the following:

 

   June 30, 2020   December 31, 2019 
Contracts and relationships acquired  $43,497,300   $23,597,300 
Capitalized software   7,824,576    538,012 
Non-compete agreements   1,236,377    1,236,377 
Other intangible assets   3,263,552    1,489,458 
Total intangible assets   55,821,805    26,861,147 
Less: Accumulated amortization   24,028,768    20,883,922 
Intangible assets - net  $31,793,037   $5,977,225 

 

Amortization expense was approximately $3.2 million and $1.2 million for the six months ended June 30, 2020 and 2019, respectively, and $2.1 million and $612,000 for the three months ended June 30, 2020 and 2019, respectively. The weighted-average amortization period is currently approximately 4.1 years.

 

As of June 30, 2020, future amortization scheduled to be expensed is as follows:

 

Years ending

December 31,    
2020 (six months)  $6,173,120 
2021   9,790,704 
2022   7,716,583 
2023   5,269,929 
2024   1,192,701 
Thereafter   1,650,000 
Total  $31,793,037 

 

5. NET LOss per COMMON share

 

The following table reconciles the weighted-average shares outstanding for basic and diluted net loss per share for the three and six months ended June 30, 2020 and 2019:

 

   Three Months Ended   Six Months Ended 
   June 30,   June 30, 
   2020   2019   2020   2019 
Basic and Diluted:                    
Net loss attributable to common shareholders  $(8,069,422)  $(2,257,678)  $(13,214,109)  $(4,046,069)
Weighted-average common shares used to compute basic and diluted loss per share   12,395,197    12,022,143    12,353,007    11,984,284 
Net loss attributable to common shareholders per share - Basic and Diluted  $(0.65)  $(0.19)  $(1.07)  $(0.34)

 

All unvested restricted stock units (“RSUs”), the 200,000 warrants granted to Opus Bank (“Opus”), the 153,489 warrants granted to Silicon Valley Bank (“SVB”), the 2,000,000 warrants granted in connection with the CareCloud acquisition and the 2,250,000 warrants granted in connection with the Meridian acquisition have been excluded from the above calculations as they were anti-dilutive. Vested RSUs and vested restricted shares have been included in the above calculations.

 

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6. Debt

 

SVB — During October 2017, the Company opened a revolving line of credit with SVB under a three-year agreement. The SVB credit facility is a secured revolving line of credit where borrowings are based on a formula of 200% of repeatable revenue adjusted by an annualized attrition rate as defined in the credit agreement. During the third quarter of 2018, the credit line was increased from $5 million to $10 million and the term was extended for an additional year. Nothing was drawn on this line of credit as of December 31, 2019. At June 30, 2020, the entire line available of $9,750,000 was drawn, although it was subsequently repaid in full during July, 2020. Interest on the SVB revolving line of credit is charged at the prime rate plus 1.50%, with a minimum interest rate of 6.5%. There is also a fee of one-half of 1% annually for the unused portion of the credit line. The debt is secured by all of the Company’s domestic assets and 65% of the shares in its offshore facilities. Future acquisitions are subject to approval by SVB.

 

Vehicle Financing Notes — The Company financed certain vehicle purchases both in the United States and in Pakistan. The vehicle financing notes have three to six years terms and were issued at current market rates.

 

Insurance Financing — The Company finances certain insurance purchases over the term of the policy life. The interest rate charged is 4.52% based on the annual renewal.

 

7. leases

 

We determine if an arrangement is a lease at inception. Operating leases are included in operating lease right-of-use (“ROU”) assets, current operating lease liability and non-current operating lease liability in our condensed consolidated balance sheet as of June 30, 2020 and December 31, 2019. Each time the Company acquires a business, the ROU assets and the lease liabilities are recorded at fair value as of the date of acquisition. The Company does not have any finance leases.

 

ROU assets represent our right to use an underlying asset for the lease term and lease liabilities represent our obligation to make lease payments arising from the lease. ROU assets and liabilities are recognized at the lease commencement date based on the estimated present value of lease payments over the lease term.

 

We use our estimated incremental borrowing rates, which are derived from information available at the lease commencement date, in determining the present value of lease payments. For leases in existence at the adoption of ASC 842, we used the incremental borrowing rate as of January 1, 2019. We give consideration to our bank financing arrangements, geographical location and collateralization of assets when calculating our incremental borrowing rates.

 

Our lease terms include options to extend the lease when it is reasonably certain that we will exercise that option. Leases with a term of less than 12 months are not recorded in the condensed consolidated balance sheet. Our lease agreements do not contain any residual value guarantees. For real estate leases, we account for the lease and non-lease components as a single lease component. Some leases include escalation clauses and termination options that are factored in the determination of the lease payments when appropriate.

 

If a lease is modified after the effective date, the operating lease ROU asset and liability is re-measured using the current incremental borrowing rate. During the six months ended June 30, 2020, a lease impairment of approximately $361,000 was recorded since the Company is no longer using one of its leased facilities and is currently in the process of subleasing the space.

 

We lease all of our facilities and some equipment. Lease expense is included in direct operating costs and general and administrative expenses in the condensed consolidated statements of operations based on the nature of the expense. As of June 30, 2020, we had 38 leased properties, five in Practice Management and 33 in Healthcare IT, with remaining terms ranging from less than one year to five years. Our lease terms are determined taking into account lease renewal options, the Company’s anticipated operating plans and leases that are on a month-to-month basis. We also have some related party leases – see Note 9.

 

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The components of lease expense were as follows:

 

   Three Months Ended
June 30,
   Six Months Ended
June 30,
 
   2020   2019   2020   2019 
Operating lease cost  $834,950   $639,393   $1,634,486   $1,104,621 
Short-term lease cost   941    32,425   $10,310    137,976 
Variable lease cost   2,062    12,450   $15,534    19,033 
Total- net lease cost  $837,953   $684,268   $1,660,330   $1,261,630 

 

Short-term lease cost represents leases that were not capitalized as the lease term as of the later of January 1, 2020 or the beginning of the lease was less than 12 months. Variable lease costs include utilities, real estate taxes and common area maintenance costs.

 

Supplemental balance sheet information related to leases was as follows:

 

   June 30, 2020   December 31, 2019 
Operating leases:          
Operating lease ROU assets, net  $8,358,549   $3,526,315 
           
Current operating lease liabilities  $4,689,790   $1,688,772 
Non-current operating lease liabilities   7,592,536    2,040,772 
Total operating lease liabilities  $12,282,326   $3,729,544 
           
Operating leases:          
ROU assets  $9,724,984   $5,467,749 
Asset lease expense   (1,337,677)   (1,888,443)
Foreign exchange loss   (28,758)   (52,991)
ROU assets, net  $8,358,549   $3,526,315 
           
Weighted average remaining lease term (in years):          
Operating leases   2.81    2.46 
Weighted average discount rate:          
Operating leases   6.80%   7.05%

 

Supplemental cash flow and other information related to leases was as follows:

 

   Three Months Ended
June 30,
   Six Months Ended
June 30,
 
   2020   2019   2020   2019 
Cash paid for amounts included in the measurement of lease liabilities:                
Operating cash flows from operating leases  $763,733   $646,824   $1,443,066   $1,124,884 
                     
ROU assets obtained in exchange for lease liabilities:                    
Operating leases, net of impairment and terminations  $2,646,511   $1,453,751   $6,263,898   $1,634,041 

 

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Maturities of lease liabilities are as follows:

 

Operating leases - Year ending December 31,    
2020 (six months)  $2,788,605 
2021   4,908,064 
2022   3,818,759 
2023   1,617,221 
2024   288,327 
2025   54,948 
Total lease payments   13,475,924 
Less: imputed interest   (1,193,598)
Total lease obligations   12,282,326 
Less: current obligations   (4,689,790)
Long-term lease obligations  $7,592,536 

 

As of June 30, 2020, we have one operating lease commitment with a five year term that commences on July 1, 2020 aggregating approximately $31,000.

 

8. Commitments and Contingencies

 

Legal Proceedings — On April 4, 2017, Randolph Pain Relief and Wellness Center (“RPRWC”) filed an arbitration demand with the American Arbitration Association (the “Arbitration”) seeking to arbitrate claims against MTBC, Inc. (“MTBC”) and MTBC Acquisition Corp. (“MAC”). The claims relate solely to services provided by Millennium Practice Management Associates, Inc. (“MPMA”), a subsidiary of MediGain, LLC, pursuant to a billing services agreement that contains an arbitration provision. MTBC and MAC jointly moved in the Superior Court of New Jersey, Chancery Division, Somerset County (the “Chancery Court”) to enjoin the Arbitration on the grounds that neither were a party to the billing services agreement. On May 30, 2018, the Chancery Court denied that motion and MTBC and MAC appealed. The Chancery Court ordered the Arbitration stayed pending the appeal.

 

On April 23, 2019, the Appellate Division reversed the Chancery Court’s ruling that MTBC is required to participate in the Arbitration and remanded the case for further proceedings before the Chancery Court on that issue. The Appellate Division upheld the Chancery Court’s ruling that MAC was required to participate in the Arbitration. The parties completed discovery in the remanded matter, and both MTBC and RPRWC filed cross-motions for summary judgement in their favor. On February 6, 2020, the Chancery Court denied RPRWC’s motion for summary judgment and granted MTBC’s motion for summary judgment, holding that MTBC cannot be compelled to participate in the Arbitration. RPRWC has informed MTBC that it does not intend to appeal the Chancery Court’s ruling and that it intends to move forward solely against MAC in the Arbitration. On March 25, 2020, the Chancery Court lifted the stay of arbitration relative to RPRWC and MAC.

 

Due to conflicting information provided by RPRWC, it is unclear what the extent of the claimed damages are in this matter which at this time appear to be entirely speculative. According to its arbitration demand, RPRWC seeks compensatory damages of $6.6 million, plus costs, for MPMA’s alleged breach of the billing services agreement. On June 12, 2020, in response to a directive from the arbitrator, RPRWC disclosed a statement of damages to MAC in which it increased its alleged damages from six million, six hundred thousand dollars and costs to twenty million dollars and costs. RPRWC subsequently revised its damages claim downward. On July 24, 2020, RPRWC disclosed a declaration to MAC, in which RPRWC estimates its damages to be approximately eleven million dollars plus costs. MAC intends to vigorously defend against RPRWC’s claims. If ​RPRWC is successful in the Arbitration, MTBC and MAC anticipate the award would be substantially less than the amount claimed.

 

From time to time, we may become involved in other legal proceedings arising in the ordinary course of our business. Including the proceedings described above, we are not presently a party to any legal proceedings that, in the opinion of our management, would individually or taken together have a material adverse effect on our business, consolidated results of operations, financial position or cash flows of the Company.

 

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9. Related PARTIES

 

The Company had sales to a related party, a physician who is the wife of the Executive Chairman. Revenues from this customer were approximately $7,000 and $9,000 for the six months ended June 30, 2020 and 2019 and $2,000 and $5,000 for the three months ended June 30, 2020 and 2019, respectively. As of both June 30, 2020, and December 31, 2019, the receivable balance due from this customer was approximately $1,000 and $2,000, respectively.

 

The Company is a party to a nonexclusive aircraft dry lease agreement with Kashmir Air, Inc. (“KAI”), which is owned by the Executive Chairman. The Company recorded an expense of approximately $73,000 and $64,000 for the six month periods ended June 30, 2020 and 2019 and $32,000 for both the three months ended June 30, 2020 and 2019. As of both June 30, 2020 and December 31, 2019, the Company had a liability outstanding to KAI of approximately $1,000, which is included in accrued liability to related party in the condensed consolidated balance sheets. The original aircraft lease expired on March 31, 2019 and was not included in the ROU asset at January 1, 2019. A lease for a different aircraft at the same lease rate was entered into as of April 1, 2019 and has been included in the ROU asset and operating lease liability at December 31, 2019 and June 30, 2020.

 

The Company leases its corporate offices in New Jersey, its temporary housing for its foreign visitors, a printing and mailing facility and its backup operations center in Bagh, Pakistan, from the Executive Chairman. The related party rent expense for the six months ended June 30, 2020 and 2019 was approximately $93,000 and $94,000, and for both the three months ended June 30, 2020 and 2019 was $46,000 and is included in direct operating costs and general and administrative expense in the consolidated statements of operations. During the six months ended June 30, 2020, the Company spent a total of approximately $62,000 to upgrade two of the leased facilities. Current assets-related party in the condensed consolidated balance sheets includes security deposits and prepaid rent related to the leases of the Company’s corporate offices in the amount of approximately $13,000 as of both June 30, 2020 and December 31, 2019.

 

Included in the ROU asset at June 30, 2020 and December 31, 2019 is approximately $418,000 and $566,000, respectively, applicable to the related party leases. Included in the current and non-current operating lease liability at June 30, 2020 is approximately $263,000 and $164,000, respectively, applicable to the related party leases. At December 31, 2019, the current and non-current operating lease liability applicable to related party leases was approximately $275,000 and $298,000, respectively.

 

During the first quarter, talkMD Clinicians, PA, a New Jersey corporation was formed to provide telehealth services. This entity is owned by the wife of the Executive Chairman since an entity providing medical services must be owned by a physician. The Company did not have any transactions with this entity during the quarter ended June 30, 2020.

 

10. REVENUE

 

Introduction

 

The Company accounts for revenue in accordance with ASC 606, Revenue from Contracts with Customers. All revenue is recognized as our performance obligations are satisfied. A performance obligation is a promise in a contract to transfer a distinct good or service to a customer, and is the unit of account under ASC 606. Under ASC 606, the Company recognizes revenue when the revenue cycle management services begin on the medical billing claims, which is generally upon receipt of the claim from the provider. For revenue cycle management services, the Company estimates the value of the consideration it will earn over the remaining contractual period as our services are provided and recognizes the fees over the term; this estimation involves predicting the amounts our clients will ultimately collect associated with the services they provided. The selling price of the Company’s services equals the contractual price. Certain significant estimates, such as payment-to-charge ratios, effective billing rates and the estimated contractual payment periods are required to measure revenue cycle management revenue under ASC 606.

 

Most of our current contracts with customers contain a single performance obligation. For contracts where we provide multiple services, such as where we perform multiple ancillary services, each service represents its own performance obligation. Selling prices are based on the contractual price for the service, which approximates the stand alone selling price.

 

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We apply the portfolio approach as permitted by ASC 606 as a practical expedient to contracts with similar characteristics and we use estimates and assumptions when accounting for those portfolios. Our contracts generally include standard commercial payment terms. We have no significant obligations for refunds, warranties or similar obligations and our revenue does not include taxes collected from our customers.

 

Disaggregation of Revenue from Contracts with Customers

 

We derive revenue from eight primary sources: revenue cycle management services, SaaS solutions, professional services, ancillary services, group purchasing services, printing and mailing services, and clearinghouse and EDI (electronic data interchange) services and practice management services.

 

The following table represents a disaggregation of revenue for the three and six months ended June 30:

 

   Three Months Ended
June 30,
   Six Months Ended
June 30,
 
   2020   2019   2020   2019 
Healthcare IT:                    
Revenue cycle management services  $11,364,851   $11,366,628   $24,554,814   $21,883,468 
SaaS solutions   3,757,078    66,055    7,370,592    106,657 
Professional services   397,547    383,336    788,975    718,771 
Ancillary services   831,244    930,181    1,552,606    1,429,277 
Group purchasing services   189,456    205,066    366,008    405,113 
Printing and mailing services   323,827    358,440    752,705    750,100 
Clearinghouse and EDI services   262,207    150,869    581,374    286,933 
Practice Management:                    
Practice management services   2,452,580    3,288,924    5,478,884    6,249,391 
Total  $19,578,790   $16,749,499   $41,445,958   $31,829,710 

 

Revenue cycle management services:

 

Revenue cycle management services are the recurring process of submitting and following up on claims with health insurance companies in order for the healthcare providers to receive payment for the services they rendered. MTBC typically invoices customers on a monthly basis based on the actual collections received by its customers and the agreed-upon rate in the sales contract. The services include medical billing services and often include use of practice management software and related tools (on a software-as-a-service (“SaaS”) basis), electronic health records (on a SaaS basis), and use of mobile health solutions. We consider the services to be one performance obligation since the promises are not distinct in the context of the contract. The performance obligation consists of a series of distinct services that are substantially the same and have the same periodic pattern of transfer to our customers.

 

In many cases, our clients may terminate their agreements with 90 days’ notice without cause, thereby limiting the term in which we have enforceable rights and obligations, although this time period can vary between clients. Our payment terms are normally net 30 days. Although our contracts typically have stated terms of one or more years, under ASC 606 our contracts are considered month-to-month and accordingly, there is no financing component.

 

For the majority of our revenue cycle management contracts, the total transaction price is variable because our obligation is to process an unknown quantity of claims, as and when requested by our customers over the contract period. When a contract includes variable consideration, we evaluate the estimate of the variable consideration to determine whether the estimate needs to be constrained; therefore, we include variable consideration in the transaction price only to the extent that it is probable that a significant reversal of the amount of cumulative revenue recognized will not occur when the uncertainty associated with variable consideration is subsequently resolved. Estimates to determine variable consideration such as payment to charge ratios, effective billing rates, and the estimated contractual payment periods are updated at each reporting date. Revenue is recognized over the performance period using the input method.

 

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SaaS Solutions:

 

Some of the Company’s SaaS solutions were initially developed by CareCloud and Meridian, both of which were acquired during 2020.

 

The Company’s SaaS solutions which were initially developed and sold by CareCloud include Central, Complete and Breeze. Central is a SaaS subscription service for healthcare practice management. Complete is a SaaS subscription service that combines healthcare practice management with electronic health records. Breeze is a SaaS subscription service providing patient registration and intake solutions.

 

The Company’s SaaS solutions which were initially developed and sold by Meridian include VertexDr, Precision BI and Microbots. VertexDr is one of the only fully-integrated electronic medical record and practice management systems encompassing appointment scheduling, practice management, electronic prescribing of controlled substances (EPCS), customizable electronic health records, mobile functionality, and automation. Precision BI provides powerful insight into both clinical and financial performance so healthcare providers can optimize revenue, increase productivity and improve patient care. RPA is an industry term for software tools that help automate routine tasks to make them more reliable and efficient. Meridian’s RPA solution, Microbots, are digital assistants that replace mundane, repetitive processes, allowing organizations scalability and increased production in a HIPAA compliant environment.

 

Under the Company’s SaaS solutions, the Company derives revenue primarily from recurring business subscription fees. The Company typically invoices customers on a monthly basis based on an agreed-upon rate in the sales contract. The Company considers all these services to be one performance obligation since the promises are not distinct in the context of the contract. The performance obligation consists of a series of distinct services that are substantially the same and have the same periodic pattern of transfer to customers. Recurring business subscription fees may also include amounts charged to the customer for patient statements and for other services for which reimbursement is based on a fixed fee per patient visit and recognized as revenue as the related services are performed.

 

Payment terms for the above SaaS solutions are normally between seven and thirty days. Although the contracts typically have stated terms of one or more years, under ASC 606, contracts are considered month-to-month and accordingly, there is no financing component.

 

Professional services:

 

These services include training, implementation, data conversion, data migration and ongoing support.

 

For all of the above revenue streams, revenue is recognized over time, which is typically one month or less, which closely matches the point in time that the customer simultaneously receives and consumes the benefits provided by the Company. Each service is substantially the same and has the same periodic pattern of transfer to the customer. Each of the services provided above is considered a separate performance obligation.

 

MTBC also provides implementation and professional services to certain customers and records revenue monthly on a time and materials or a fixed rate basis. The performance obligation is satisfied over time as the implementation or professional services are rendered.

 

Other revenue streams:

 

Ancillary services represent services such as coding, credentialing and transcription that are rendered in connection with the delivery of revenue cycle management and related medical services. The Company invoices customers monthly, based on the actual amount of services performed at the agreed upon rate in the contract. These services are only offered to revenue cycle management customers. These services do not represent a material right because the services are optional to the customer and customers electing these services are charged the same price for those services as if they were on a standalone basis. Each individual coding, credentialing or transcription transaction processed represents a performance obligation, which is satisfied over time as that individual service is rendered.

 

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The Company provides group purchasing services which enable medical providers to purchase various vaccines directly from selected pharmaceutical companies at a discounted price. Currently, there are approximately 4,000 medical providers who are members of the program. Revenue is recognized as the vaccine shipments are made to the medical providers. Referral fees from the pharmaceutical companies are paid to MTBC either quarterly or annually and the Company adjusts its revenue accrual at the time of payment. The Company makes significant judgments regarding the variable consideration which we expect to be entitled to for the group purchasing services which includes the anticipated shipments to the members enrolled in the program, anticipated volumes of purchases made by the members and the changes in the number of members. The amounts recorded are constrained by estimates of decreases in shipments and loss of members to avoid a significant revenue reversal in the subsequent period. The only performance obligation is to provide the pharmaceutical companies with the medical providers who want to become members in order to purchase vaccines. The performance obligation is satisfied once the medical provider agrees to purchase a specific quantity of vaccines and the medical provider’s information is forwarded to the vaccine suppliers. The Company records a contract asset for revenue earned and not paid as the ultimate payment is conditioned on achieving certain volume thresholds.

 

The Company provides printing and mailing services for both revenue cycle management customers and a large non- revenue cycle management customer, and invoices on a monthly basis based on the number of prints, the agreed-upon rate per print and the postage incurred. The performance obligation is satisfied once the printing and mailing is completed.

 

The medical billing clearinghouse service takes claim information from customers, checks the claims for errors and sends this information electronically to insurance companies. MTBC invoices customers on a monthly basis based on the number of claims submitted and the agreed-upon rate in the agreement. This service is provided to medical practices and providers to medical practices who are not revenue cycle management customers. The performance obligation is satisfied once the relevant submissions are completed.

 

For all of the above revenue streams other than group purchasing services, revenue is recognized over time, which is typically one month or less, which closely matches the point in time that the customer simultaneously receives and consumes the benefits provided by the Company. For the group purchasing services, revenue is recognized at a point in time. Other than the group purchasing services, each of the Company’s services are substantially the same and have the same periodic pattern of transfer to the customer. Each service provided by the Company is considered a separate performance obligation.

 

Practice management services:

 

The Company also provides practice management services under long-term management service agreements to three medical practices. We provide the medical practices with the nurses, administrative support, facilities, supplies, equipment, marketing, RCM, accounting, and other non-clinical services needed to efficiently operate their practices. Revenue is recognized as the services are provided to the medical practices. Revenue recorded in the consolidated statements of operations represents the reimbursement of costs paid by the Company for the practices and the management fee earned each month for managing the practice. The management fee is based on either a fixed fee or a percentage of the net operating income.

 

The Company assumes all financial risk for the performance of the managed medical practices. Revenue is impacted by amount of the costs incurred by the practices and their operating income. The gross billing of the practices is impacted by billing rates, changes in current procedural terminology code reimbursement and collection trends which in turn impacts the management fee that the Company is entitled to. Billing rates are reviewed at least annually and adjusted based on current insurer reimbursement practices. The performance obligation is satisfied as the management services are provided.

 

Our contracts for practice management services have approximately an additional 20 years remaining and are only cancellable under very limited circumstances. The Company receives a management fee each month for managing the day-to-day business operations of each medical group as a fixed fee or a percentage payment of the net operating income which is included in revenue in the consolidated statements of operations.

 

The Company also provides accounting services and a practice manager to one additional medical practice for which it receives monthly fees.

 

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Our practice management services obligations consist of a series of distinct services that are substantially the same and have the same periodic pattern of transfer to our customers. Revenue is recognized over time; however, for reporting and convenience purposes, the management fee is computed at each month end.

 

Information about contract balances:

 

The contract assets in the condensed consolidated balance sheets represent the revenue associated with the amounts we estimate our revenue cycle management clients will ultimately collect associated with the services they have provided and the relative fee we charge associated with those collections, together with amounts related to the group purchasing services. As of June 30, 2020, the estimated revenue expected to be recognized in the future related to the remaining revenue cycle management performance obligations outstanding was approximately $3.1 million. We expect to recognize substantially all of the revenue for the remaining performance obligations over the next three months. Approximately $376,000 of the contract asset represents revenue earned, not paid, from the group purchasing services.

 

Accounts receivable are shown separately at their net realizable value in our condensed consolidated balance sheets. Amounts that we are entitled to collect under the applicable contract are recorded as accounts receivable. Invoicing is performed at the end of each month when the services have been provided. The contract asset results from our revenue cycle management services and is due to the timing of revenue recognition, submission of claims from our customers and payments from the insurance providers. The contract asset includes our right to payment for services already transferred to a customer when the right to payment is conditional on something other than the passage of time. For example, contracts for revenue cycle management services where we recognize revenue over time but do not have a contractual right to payment until the customer receives payment of their claim from the insurance provider. The contract asset also includes the revenue accrued, not received, for the group purchasing services.

 

The contract asset was approximately $3.4 million and $2.5 million as of June 30, 2020 and 2019, respectively. Changes in the contract asset are recorded as adjustments to net revenue. The changes primarily result from providing services to revenue cycle management customers that result in additional consideration and are offset by our right to payment for services becoming unconditional and changes in the revenue accrued for the group purchasing services. The contract asset for our group purchasing services is reduced when we receive payments from vaccine manufacturers and is increased for revenue earned, not received. Deferred revenue represents sign-up fees received from customers that are amortized over three years. The opening and closing balances of the Company’s accounts receivable, contract asset and deferred revenue are as follows for the six months ended June 30, 2020 and 2019:

 

   Accounts
Receivable,
Net
   Contract
Asset
   Deferred
Revenue
(current)
  

Deferred

Revenue
(long term)

 
Balance as of January 1, 2020  $6,995,343   $2,385,334   $20,277   $18,745 
CareCloud acquisition   2,298,716    537,722    -    269,250 
Meridian acquisition   3,800,037    881,111    907,077    - 
(Decrease) increase, net   (1,888,242)   (376,335)   82,207    (81,274)
Balance as of June 30, 2020  $11,205,854   $3,427,832   $1,009,561   $206,721 
Balance as of January 1, 2019  $7,331,474   $2,608,631   $25,355   $18,949 
ETM acquisition   -    139,169    -    - 
Increase (decrease), net   187,466    (274,129)   (9,130)   (589)
Balance as of June 30, 2019  $7,518,940   $2,473,671   $16,225   $18,360 

 

Deferred commissions:

 

Our sales incentive plans include commissions payable to employees and third parties at the time of initial contract execution that are capitalized as incremental costs to obtain a contract. The capitalized commissions are amortized over the period the related services are transferred. As we do not offer commissions on contract renewals, we have determined the amortization period to be the estimated client life, which is three years for contracts entered into by MTBC and four years for contracts entered into by CareCloud. Deferred commissions were approximately $836,000 and $60,000 at June 30, 2020 and 2019, respectively, and are included in the other assets amounts in the condensed consolidated balance sheets.

 

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11. STOCK-BASED COMPENSATION

 

In April 2014, the Company adopted the Medical Transcription Billing, Corp. 2014 Equity Incentive Plan (the “2014 Plan”), reserving 1,351,000 shares of common stock for grants to employees, officers, directors and consultants. During 2017, the 2014 Plan was amended and restated whereby an additional 1,500,000 shares of common stock and 100,000 shares of Preferred Stock were added to the plan for future issuance. The 2014 Plan was amended and restated on April 14, 2017 (the “Amended and Restated Equity Incentive Plan”). During 2018, an additional 200,000 of preferred shares were added to the plan for future issuance. In May 2020, an additional 2,000,000 shares of common stock and 300,000 shares of Preferred Stock were added to the plan for future issuance. As of June 30, 2020, 1,733,756 shares of common stock and 380,354 shares of Preferred Stock are available for grant. Permissible awards include incentive stock options, non-statutory stock options, stock appreciation rights, restricted stock, RSUs, performance stock and cash-settled awards and other stock-based awards in the discretion of the Compensation Committee of the Board of Directors including unrestricted stock grants.

 

The equity-based RSUs contain a provision in which the units shall immediately vest and become converted into common shares at the rate of one share per RSU, immediately after a change in control, as defined in the award agreement. The preferred stock RSUs contain a similar provision, which vest and convert to Preferred Stock upon a change in control.

 

Common and preferred stock RSUs

 

In January 2020, the Compensation Committee approved executive bonuses to be paid in shares of Preferred Stock, with the number of shares and the amount based on specified criteria being achieved during the year 2020. The actual amount will be settled in early 2021 based on the achievement of the specified criteria. For the six months ended June 30, 2020, an expense of approximately $600,000, was recorded for these bonuses based on the value of the shares at the grant date and recognized over the service period. The portion of the stock compensation expense to be used for the payment of withholding and payroll taxes is included in accrued compensation in the condensed consolidated balance sheets. The balance of the stock compensation expense has been recorded as additional paid-in capital.

 

The following table summarizes the RSU transactions related to the common and preferred stock under the Equity Incentive Plan for the six months ended June 30, 2020 and 2019:

 

   Common Stock   Preferred Stock 
Outstanding and unvested shares at January 1, 2020   451,085    44,000 
Granted   618,879    44,000 
Vested   (326,996)   (44,000)
Forfeited   (50,896)   - 
Outstanding and unvested shares at June 30, 2020   692,072    44,000 
           
Outstanding and unvested shares at January 1, 2019   929,347    44,800 
Granted   5,000    44,000 
Vested   (319,813)   (44,800)
Forfeited   (12,120)   - 
Outstanding and unvested shares at June 30, 2019   602,414    44,000 

 

Of the total outstanding and unvested common stock RSUs at June 30, 2020, 678,572 RSUs are classified as equity and 13,500 RSUs are classified as a liability. All of the preferred stock RSUs are classified as equity.

 

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Stock-based compensation expense

 

The Company recognizes compensation expense on a straight-line basis over the total requisite service period for the entire award. For stock awards classified as equity, the market price of our common stock or preferred stock on the date of grant is used in recording the fair value of the award and includes the related taxes. For stock awards classified as a liability, the earned amount is marked to market based on the end of period common stock price. The liability for the cash-settled awards was approximately $742,000 and $741,000 at June 30, 2020 and December 31, 2019, respectively, and is included in accrued compensation in the condensed consolidated balance sheets.

 

The following table summarizes the components of share-based compensation expense for the three and six months ended June 30, 2020 and 2019:

 

Stock-based compensation included in the  Three Months Ended June 30,   Six Months Ended June 30, 
consolidated statements of operations:  2020   2019   2020   2019 
                 
Direct operating costs  $258,653   $46,207   $429,154   $96,858 
General and administrative   1,217,298    711,050    2,068,767    1,407,471 
Research and development   177,768    4,353    254,117    9,834 
Selling and marketing   226,987    31,053    435,970    36,025 
Total stock-based compensation expense  $1,880,706   $792,663   $3,188,008   $1,550,188 

 

12. INCOME TAXES

 

The income tax benefit for the three months ended June 30, 2020 was approximately $74,000, comprised of a current tax expense of $41,000 and a deferred tax benefit of $115,000. The income tax benefit for the six months ended June 30, 2020 was approximately $44,000, comprised of a current tax expense of $56,000 and a deferred tax benefit of $100,000.

 

The current income tax provision for the six months ended June 30, 2020 and 2019 primarily relates to state minimum taxes and foreign income taxes. The deferred tax provision (benefit) for the three and six months ended June 30, 2020 and 2019 relates to the book and tax difference of amortization on indefinite-lived intangibles, primarily goodwill. To the extent allowable, the federal tax provision has been offset by the indefinite life net operating loss.

 

On March 27, 2020, the Coronavirus Aid, Relief and Economic Security (CARES) Act was signed into law. Several new corporate tax provisions were included in the CARES Act, including, but not limited to, the following: increasing the limitation threshold for determining deductible interest expense, class life changes to qualified improvements (in general - from 39 years to 15 years), and the ability to carry back net operating losses incurred from tax years 2018 through 2020 up to the five preceding tax years. The Company has evaluated the new tax provisions of the CARES Act and determined the impact to be either immaterial or not applicable.

 

The Company has incurred cumulative losses which make realization of a deferred tax asset difficult to support in accordance with ASC 740. Accordingly, a valuation allowance has been recorded against the Federal and state deferred tax assets as of June 30, 2020 and December 31, 2019.

 

13. FAIR VALUE OF FINANCIAL INSTRUMENTS

 

As of June 30, 2020, and December 31, 2019, the carrying amounts of accounts receivable, accounts payable and accrued expenses approximated their estimated fair values because of the short-term nature of these financial instruments.

 

Fair value measurements-Level 2

 

Our notes payable are carried at cost and approximate fair value since the interest rates being charged approximate market rates. As a result, the Company categorizes these borrowings as Level 2 in the fair value hierarchy.

 

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Contingent Consideration

 

The Company’s contingent consideration of approximately $1.0 million and $280,000 as of June 30, 2020 and 2019, respectively, is a Level 3 liability. The fair value of the contingent consideration at June 30, 2020 and 2019 were primarily driven by changes in revenue estimates related to the Company’s acquisitions, the passage of time and the associated discount rate.

 

The following table provides a reconciliation of the beginning and ending balances for the contingent consideration measured at fair value using significant unobservable inputs (Level 3):

 

  

Fair Value Measurement at Reporting Date

Using Significant Unobservable Inputs, Level 3

 
   Six Months Ended June 30, 
   2020   2019 
Balance - January 1,  $-   $526,432 
Acquisition   1,000,000    - 
Change in fair value   -    (64,203)
Payments   -    (182,664)
Balance - June 30,  $1,000,000   $279,565 

 

14. SEGMENT REPORTING

 

Both our Chief Executive Officer and Executive Chairman serve as the Chief Operating Decision Maker (“CODM”), organize the Company, manage resource allocations and measure performance among two operating and reportable segments: (i) Healthcare IT and (ii) Practice Management.

 

The Healthcare IT segment includes revenue cycle management, SaaS solutions and other services. The Practice Management segment includes the management of three medical practices and starting April 1, 2019, certain practice management services are being provided to a fourth practice. Each segment is considered a reporting unit. The CODM evaluates financial performance of the business units on the basis of revenue and direct operating costs excluding unallocated amounts, which are mainly corporate overhead costs. Our CODM does not evaluate operating segments using asset or liability information. The accounting policies of the segments are the same as those disclosed in the Company’s Annual Report on Form 10-K for the year ended December 31, 2019 filed with the SEC on February 28, 2020. The following tables present revenues, operating expenses and operating (loss) income by reportable segment:

 

   Six Months Ended June 30, 2020 
   Healthcare IT   Practice Management   Unallocated Corporate Expenses   Total 
Net revenue  $35,967,075   $5,478,883   $-   $41,445,958 
Operating expenses:                    
Direct operating costs   21,926,644    4,196,760    -    26,123,404 
Selling and marketing   3,189,461    16,937    -    3,206,398 
General and administrative   6,894,125    1,024,695    3,066,762    10,985,582 
Research and development   4,479,451    -    -    4,479,451 
Depreciation and amortization   3,578,708    158,993    -    3,737,701 
Impairment and unoccupied lease charges   360,826    -    -    360,826 
Total operating expenses   40,429,215    5,397,385    3,066,762    48,893,362 
Operating (loss) income  $(4,462,140)  $81,498   $(3,066,762)  $(7,447,404)

 

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   Three Months Ended June 30, 2020 
   Healthcare IT   Practice Management  

Unallocated Corporate

Expenses

Total 
Net revenue  $17,126,211   $2,452,579   $-   $19,578,790 
Operating expenses:                    
Direct operating costs   10,760,718    1,795,956    -    12,556,674 
Selling and marketing   1,616,689    8,356    -    1,625,045 
General and administrative   3,013,903    468,187    1,910,767    5,392,857 
Research and development   2,146,325    -    -    2,146,325 
Depreciation and amortization   2,325,418    79,497    -    2,404,915 
Impairment and unoccupied lease charges   63,175    -    -    63,175 
Total operating expenses   19,926,228    2,351,996    1,910,767    24,188,991 
Operating (loss) income  $(2,800,017)  $100,583   $(1,910,767)  $(4,610,201)

 

   Six Months Ended June 30, 2019 
   Healthcare IT   Practice Management   Unallocated Corporate Expenses   Total 
Net revenue  $25,580,319   $6,249,391   $-   $31,829,710 
Operating expenses:                    
Direct operating costs   16,403,912    4,840,023    -    21,243,935 
Selling and marketing   726,147    17,809    -    743,956 
General and administrative   5,757,549    955,760    2,592,521    9,305,830 
Research and development   473,064    -    -    473,064 
Change in contingent consideration   (64,203)   -    -    (64,203)
Depreciation and amortization   1,435,071    157,830    -    1,592,901 
Total operating expenses   24,731,540    5,971,422    2,592,521    33,295,483 
Operating income (loss)  $848,779   $277,969   $(2,592,521)  $(1,465,773)

 

   Three Months Ended June 30, 2019 
   Healthcare IT   Practice Management   Unallocated Corporate Expenses   Total 
Net revenue  $13,460,575   $3,288,924   $-   $16,749,499 
Operating expenses:                    
Direct operating costs   8,929,458    2,466,937    -    11,396,395 
Selling and marketing   374,196    8,361    -    382,557 
General and administrative   3,295,146    559,390    1,289,218    5,143,754 
Research and development   218,408    -    -    218,408 
Depreciation and amortization   757,084    79,077    -    836,161 
Total operating expenses   13,574,292    3,113,765    1,289,218    17,977,275 
Operating (loss) income  $(113,717)  $175,159   $(1,289,218)  $(1,227,776)

 

15. SUBSEQUENT EVENTS

 

During July 2020, the Company sold 1,104,000 shares of its Series A Preferred Stock and received net proceeds of approximately $25.6 million, after issuance expenses. As noted in Note 6, the balance on the line of credit of $9,750,000 was repaid in July.

 

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Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

 

The following is a discussion of our condensed consolidated financial condition and results of operations for the three and six months ended June 30, 2020 and 2019, and other factors that are expected to affect our prospective financial condition. The following discussion and analysis should be read together with our Condensed Consolidated Financial Statements and related notes beginning on page 4 of this Quarterly Report on Form 10-Q.

 

Some of the statements set forth in this section are forward-looking statements relating to our future results of operations. Our actual results may vary from the results anticipated by these statements. Please see “Forward-Looking Statements” on page 2 of this Quarterly Report on Form 10-Q.

 

COVID-19 Pandemic

 

In December 2019, a novel strain of coronavirus, SARS-CoV-2, was reported to have surfaced in Wuhan, China. Since then, SARS-CoV-2, and the resulting disease COVID-19, has spread to most countries, and all 50 states within the United States. In March 2020, the World Health Organization declared the COVID-19 outbreak a pandemic. Further, the President of the United States declared the COVID-19 pandemic a national emergency, invoking powers under the Stafford Act, the legislation that directs federal emergency disaster response, and under the Defense Production Act, the legislation that facilitates the production of goods and services necessary for national security and for other purposes. Numerous governmental jurisdictions, including the State of New Jersey where we maintain our principal executive offices, and those in which many of our U.S. and international offices are based, have imposed, and others in the future may impose, “shelter-in-place” orders, quarantines, executive orders and similar government orders and restrictions for their residents to control the spread of COVID-19. Most states and the federal government, including the State of New Jersey, together with foreign jurisdictions in which we have operations centers, have declared a state of emergency related to the spread of COVID-19.

 

While the COVID-19 pandemic did not materially adversely affect the Company’s consolidated financial results and operations in the Company’s first two quarters ended June 30, 2020, economic and health conditions in the United States and across most of the globe have changed rapidly since the end of the quarter. The Company has expanded its telehealth operations, which is an alternative to office visits. However, not all physicians are using telehealth and not to the same extent as previous office visits.

 

The COVID-19 pandemic is affecting the Company’s operations in the second quarter, and may continue to do so indefinitely thereafter. The pandemic may have an impact on the Company’s business, operations, and financial results and conditions, directly and indirectly, including, without limitation, impacts on the health of the Company’s management and employees, its operations, marketing and sales activities, and on the overall economy. The spread of the virus did not adversely affect the health and availability of our employees and staff. The scope and nature of these impacts, most of which are beyond the Company’s control, continue to evolve and the outcomes are uncertain.

 

Due to the above circumstances and as described generally in this Quarterly Report on Form 10-Q, the Company’s consolidated results of operations for the three and six months period ended June 30, 2020 are not necessarily indicative of the results to be expected for the full fiscal year. The Company is not aware of any certain event or circumstance that would require an update to its estimates or judgements or a revision of the carrying value of its assets or liabilities as of the date of issuance of this Quarterly Report on Form 10-Q. These estimates could change in the future as new information about future developments is obtained. Management cannot predict the full impact of the COVID-19 pandemic on the Company’s consolidated operations nor on economic conditions generally, including the effects on patient visits. The ultimate extent of the effects of the COVID-19 pandemic on the Company is highly uncertain and will depend on highly unpredictable factors such as the ultimate geographic spread of the disease, the severity of the disease, the duration of outbreak, and the effectiveness of any further developments globally and nationally. The Company will actively monitor the situation and take further action that is in the best interest of our employees, customers, partners, and stockholders. See Item 1A. “Risk Factors” below for additional details.

 

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Overview

 

MTBC, Inc., (and together with its consolidated subsidiaries, “MTBC” or the “Company”), is a healthcare information technology company that provides a suite of proprietary cloud-based electronic health records and practice management solutions, together with related business services, to healthcare providers. Our Software-as-a-Service (“SaaS”) platforms and business services are designed to help our customers increase revenues, streamline workflows and make better business and clinical decisions, while reducing administrative burdens and operating costs. These solutions and services include:

 

Healthcare IT:

 

  Revenue cycle management (“RCM”) services, which include end-to-end medical billing, eligibility, analytics, and related services, all of which can often be provided either with our technology platform or through a third-party system;
  Proprietary, healthcare IT solutions, which are part of our RCM services, including:

 

  Electronic health records (“EHR”), which are easy to use, integrated with our business services, and allow our healthcare provider clients to reduce paperwork;
  Practice management (“PM”) software and related tools, which support our clients’ day-to-day business operations and workflows;
  Mobile Health (“mHealth”) solutions, including smartphone applications that assist patients and healthcare providers in the provision of healthcare services;
  Telehealth solutions, which allow healthcare providers to conduct remote patient visits;
  Healthcare claims clearinghouse, which enables our clients to electronically scrub and submit claims to, and process payments from, insurance companies; and
  Business intelligence, customized applications, interfaces and a variety of other technology solutions that support our healthcare clients.

 

  Group purchasing services which include our negotiation of discounts with pharmaceutical manufacturers and the extension of those discounts to our physician members.

 

Practice Management Services:

 

  Comprehensive practice management services, which are offered under long-term management service agreements pursuant to which we provide certain practices with the administrative support, facilities, supplies, equipment, marketing, RCM, accounting, healthcare IT and other non-clinical services required to efficiently operate their practices.

 

We are able to deliver our industry-leading solutions at very competitive prices because we leverage a combination of our proprietary software, which automates our workflows and increases efficiency, together with our team of approximately 600 experienced health industry experts throughout the United States. These experts are supported by our highly educated and specialized offshore workforce of approximately 2,500 team members at labor costs that we believe are approximately one-tenth the cost of comparable U.S. employees. Our unique business model has also allowed us to become a leading consolidator in our industry sector, gaining us a reputation for acquiring and positively transforming distressed competitors into profitable operations of MTBC.

 

Adoption of our RCM solutions typically requires little or no upfront expenditure by a client. Additionally, for most of our solutions and customers, our financial performance is linked directly to the financial performance of our clients, as the vast majority of our revenues are based on a percentage of our clients’ collections. The fees we charge for our complete, integrated, end-to-end solution are very competitive and among the lowest in the industry. We estimate that we currently provide services to more than 40,000 providers, (which we define as physicians, nurses, nurse practitioners, physician assistants and other clinical staff that render bills for their services) practicing in approximately 2,700 independent medical practices and hospitals representing 86 specialties and subspecialties in 48 states. In addition, we serve approximately 200 clients which are not medical practices, but are primarily service organizations who serve the healthcare community. The foregoing numbers include clients leveraging any of our products or services, and are based, in part, upon estimates where the precise number of practices or providers is unknown.

 

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We service clients ranging from small practices, consisting of one to ten providers, to community hospitals. The customer which generates the largest revenue for us has over 1,800 providers of physical, occupational and speech therapy services to patients in multiple states.

 

In April 2019, the Company acquired substantially all of the RCM business of Etransmedia Technology, Inc. and its subsidiaries (together “Etransmedia”) through MTBC’s wholly owned subsidiary MTBC-Med, Inc. The Etransmedia acquisition added additional clients to the Company’s customer base and, similar to previous acquisitions, broadened the Company’s presence in the healthcare information technology industry through geographic expansion of its customer base and by increasing available customer relationship resources and specialized trained staff. The Company paid $1.6 million in cash for the acquisition.

 

On January 8, 2020, through a merger with a subsidiary, the Company acquired CareCloud Corporation (“CareCloud”), which has developed a highly acclaimed cloud-based platform including EHR, PM and patient experience capabilities. The Company paid $11.9 million in cash, assumed a working capital deficiency of approximately $5.1 million and issued 760,000 shares of the Company’s Series A Preferred Stock and two million warrants for the purchase of the Company’s common stock at prices of $7.50 for two years and $10.00 per share for three years.

 

On June 16, 2020, the Company purchased all of the issued and outstanding capital stock of Meridian Billing Management Co. and its affiliate Origin Holdings, Inc. (collectively “Meridian” and sometimes referred to as “Meridian Medical Management”), a former GE Healthcare IT company that delivers advanced healthcare information technology solutions and services. The Company paid $15 million in cash, issued 200,000 shares of the Company’s Series A Preferred Stock and warrants to purchase 2,250,000 of the Company’s common stock with an exercise price per share of $7.5 for two years and assumed Meridian’s negative working capital and certain long-term lease liabilities where the space is either not being utilized or will be vacated shortly, with an aggregate value of approximately $4.8 million.

 

Our offshore operations in Pakistan and Sri Lanka accounted for approximately 11% and 17% of total expenses for the six months ended June 30, 2020 and 2019, respectively. A significant portion of those foreign expenses were personnel-related costs (approximately 80% and 79% for the six months ended June 30, 2020 and 2019, respectively). Because personnel-related costs are significantly lower in Pakistan and Sri Lanka than in the U.S. and many other offshore locations, we believe our offshore operations give us a competitive advantage over many industry participants. We are able to achieve significant cost reductions as leverage technology to reduce manual work and strategically transition a portion of the remaining manual tasks to our highly-specialized, cost-efficient team in the U.S., Pakistan and Sri Lanka.

 

Key Performance Measures

 

We consider numerous factors in assessing our performance. Key performance measures used by management, including adjusted EBITDA, adjusted operating income, adjusted operating margin, adjusted net income and adjusted net income per share, are non-GAAP financial measures, which we believe better enable management and investors to analyze and compare the underlying business results from period to period.

 

These non-GAAP financial measures should not be considered in isolation, or as a substitute for or superior to, financial measures calculated in accordance with accounting principles generally accepted in the United States of America (“GAAP”). Moreover, these non-GAAP financial measures have limitations in that they do not reflect all the items associated with the operations of our business as determined in accordance with GAAP. We compensate for these limitations by analyzing current and future results on a GAAP basis as well as a non-GAAP basis, and we provide reconciliations from the most directly comparable GAAP financial measures to the non-GAAP financial measures. Our non-GAAP financial measures may not be comparable to similarly titled measures of other companies. Other companies, including companies in our industry, may calculate similarly titled non-GAAP financial measures differently than we do, limiting the usefulness of those measures for comparative purposes.

 

Adjusted EBITDA, adjusted operating income, adjusted operating margin, adjusted net income and adjusted net income per share provide an alternative view of performance used by management and we believe that an investor’s understanding of our performance is enhanced by disclosing these adjusted performance measures.

 

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Adjusted EBITDA excludes the following elements which are included in GAAP net income (loss):

 

  Income tax expense (benefit) or the cash requirements to pay our taxes;
  Interest expense, or the cash requirements necessary to service interest on principal payments, on our debt;
  Foreign currency gains and losses and other non-operating expenditures;
  Stock-based compensation expense includes cash-settled awards and the related taxes, based on changes in the stock price;
  Depreciation and amortization charges;
  Integration costs, such as severance amounts paid to employees from acquired businesses, transaction costs, such as brokerage fees, pre-acquisition accounting costs and legal fees and exit costs related to contractual agreements;
  Impairment and unoccupied lease charges; and
  Changes in contingent consideration.

 

Set forth below is a presentation of our adjusted EBITDA for the three and six months ended June 30, 2020 and 2019:

 

   Three Months Ended June 30,   Six Months Ended June 30, 
   2020   2019   2020   2019 
   ($ in thousands) 
Net revenue  $19,579   $16,749   $41,446   $31,830 
                     
GAAP net loss   (4,793)   (771)   (7,294)   (1,067)
                     
(Benefit) provision for income taxes   (74)   55    (44)   15 
Net interest expense   142    33    222    50 
Foreign exchange loss (gain) / other expense   111    (539)   (313)   (296)
Stock-based compensation expense   1,881    793    3,188    1,550 
Depreciation and amortization   2,405    836    3,738    1,593 
Transaction and integration costs   456    733    1,100    939 
Impairment and unoccupied lease charges   63    -    361    - 
Change in contingent consideration   -    -    -    (64)
Adjusted EBITDA  $191   $1,140   $958   $2,720 

 

Adjusted operating income and adjusted operating margin exclude the following elements which are included in GAAP operating income (loss):

 

  Stock-based compensation expense includes cash-settled awards and the related taxes, based on changes in the stock price;
  Amortization of purchased intangible assets;
  Integration costs, such as severance amounts paid to employees from acquired businesses, transaction costs, such as brokerage fees, pre-acquisition accounting costs and legal fees and exit costs related to contractual agreements;
  Impairment and unoccupied lease charges; and
  Changes in contingent consideration.

 

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Set forth below is a presentation of our adjusted operating income and adjusted operating margin, which represents adjusted operating income as a percentage of net revenue, for the three and six months ended June 30, 2020 and 2019:

 

   Three Months Ended June 30,   Six Months Ended June 30, 
   2020   2019   2020   2019 
   ($ in thousands) 
Net revenue  $19,579   $16,749   $41,446   $31,830 
                     
GAAP net loss   (4,793)   (771)   (7,294)   (1,067)
(Benefit) provision for income taxes   (74)   55    (44)   15 
Net interest expense   142    33    222    50 
Other expense (income) - net   114    (545)   (331)   (464)
GAAP operating loss   (4,611)   (1,228)   (7,447)   (1,466)
GAAP operating margin   (23.6)%   (7.3)%   (18.0)%   (4.6)%
                     
Stock-based compensation expense   1,881    793    3,188    1,550 
Amortization of purchased intangible assets   2,046    551    3,061    1,037 
Transaction and integration costs   456    733    1,100    939 
Impairment and unoccupied lease charges   63    -    361    - 
Change in contingent consideration   -    -    -    (64)
Non-GAAP adjusted operating income  $(165)  $849   $263   $1,996 
Non-GAAP adjusted operating margin   (0.8)%   5.1%   0.6%   6.3%

 

Adjusted net income and adjusted net income per share exclude the following elements which are included in GAAP net income (loss):

 

  Foreign currency gains and losses and other non-operating expenditures;
  Stock-based compensation expense includes cash-settled awards and the related taxes, based on changes in the stock price;
  Amortization of purchased intangible assets;
  Integration costs, such as severance amounts paid to employees from acquired businesses, transaction costs, such as brokerage fees, pre-acquisition accounting costs and legal fees and exit costs related to contractual agreements;
  Impairment and unoccupied lease charges;
  Changes in contingent consideration; and
  Income tax expense (benefit) resulting from the amortization of goodwill related to our acquisitions.

 

No tax effect has been provided in computing non-GAAP adjusted net income and non-GAAP adjusted net income per share as the Company has sufficient carry forward net operating losses to offset the applicable income taxes. The following table shows our reconciliation of GAAP net loss to non-GAAP adjusted net income for the three and six months ended June 30, 2020 and 2019:

 

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   Three Months Ended June 30,   Six Months Ended June 30, 
   2020   2019   2020   2019 
   ($ in thousands except for per share amounts) 
GAAP net loss  $(4,793)  $(771)  $(7,294)  $(1,067)
                     
Foreign exchange loss (gain) / other expense   111    (539)   (313)   (296)
Stock-based compensation expense   1,881    793    3,188    1,550 
Amortization of purchased intangible assets   2,046    551    3,061    1,037 
Transaction and integration costs   456    733    1,100    939 
Impairment and unoccupied lease charges   63    -    361    - 
Change in contingent consideration   -    -    -    (64)
Income tax (benefit) expense related to goodwill   (115)   40    (100)   (15)
Non-GAAP adjusted net income  $(351)  $807   $3   $2,084 

 

Set forth below is a reconciliation of our GAAP net loss attributable to common shareholders, per share to our non-GAAP adjusted net income per share:

 

   Three Months Ended June 30,   Six Months Ended June 30, 
   2020   2019   2020   2019 
GAAP net loss attributable to common shareholders, per share  $(0.65)  $(0.19)  $(1.07)  $(0.34)
Impact of preferred stock dividend   0.27    0.13    0.48    0.25 
Net loss per end-of-period share   (0.38)   (0.06)   (0.59)   (0.09)
                     
Foreign exchange loss (gain) / other expense   0.01    (0.04)   (0.03)   (0.02)
Stock-based compensation expense   0.15    0.07    0.26    0.13 
Amortization of purchased intangible assets   0.15    0.04    0.25    0.08 
Transaction and integration costs   0.04    0.06    0.09    0.08 
Impairment and unoccupied lease charges   0.01    -    0.03    - 
Change in contingent consideration   -    -    -    (0.01)
Income tax (benefit) expense related to goodwill   (0.01)   0.00    (0.01)   (0.00)
Non-GAAP adjusted net income per share  $(0.03)  $0.07   $-   $0.17 
                     
End-of-period shares   12,454,691    12,028,242    12,454,691    12,028,242 

 

For purposes of determining non-GAAP adjusted net income per share, the Company used the number of common shares outstanding at the end of June 30, 2020 and 2019. Non-GAAP adjusted net income per share does not take into account dividends paid on our preferred stock. No tax effect has been provided in computing non-GAAP adjusted net income and non-GAAP adjusted net income per common share as the Company has sufficient carry forward net operating losses to offset the applicable income taxes.

 

Key Metrics

 

In addition to the line items in our condensed consolidated financial statements, we regularly review the following metrics. We believe information on these metrics is useful for investors to understand the underlying trends in our business.

 

Providers and Practices Served: As of June 30, 2020, we provided services to an estimated universe of more than 40,000 providers (which we define as physicians, nurses, nurse practitioners, physician assistants and other clinical staff that render bills for their services), representing approximately 2,700 independent medical practices and hospitals. In addition, we served approximately 200 clients who were not medical practices, but are service organizations who serve the healthcare community. The foregoing numbers include clients leveraging any of our products or services and are based in part upon estimates in cases where the precise number of practices or providers is unknown.

 

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Sources of Revenue

 

Revenue: We primarily derive our revenues from revenue cycle management services, reported in our Healthcare IT segment, which is typically billed as a percentage of payments collected by our customers. This fee includes RCM, as well as the ability to use our EHR and practice management software as part of the bundled fee. These bundled fees are classified as revenue cycle management revenue. These services accounted for approximately 58% and 68% of our revenues during the three months ended June 30, 2020 and 2019, respectively, and 59% and 69% for the six months ended June 30, 2020 and 2019, respectively. Software-as-a-service fees, for clients not utilizing revenue cycle management services, accounted for approximately 19% and 18% of revenue during the three and six months ended June 30, 2020, respectively. Other Healthcare IT services, including printing and mailing operations and professional services, represented approximately 10% and 11% of revenues for the three months ended June 30, 2020 and 2019, respectively, and 10% for both the six months ended June 30, 2020 and 2019.

 

We earned approximately 13% and 20% of our revenue from practice management services during both the three months ended June 30, 2020 and 2019, and for both the six months ended June 30, 2020 and 2019, respectively. This revenue represents fees based on our actual costs plus a percentage of the operating profit and is reported in our Practice Management segment.

 

Operating Expenses

 

Direct Operating Costs. Direct operating cost consists primarily of salaries and benefits related to personnel who provide services to our customers, claims processing costs, costs to operate the three managed practices, including facility lease costs, supplies, insurance and other direct costs related to our services. Costs associated with the implementation of new customers are expensed as incurred. The reported amounts of direct operating costs do not include depreciation and amortization, which are broken out separately in the condensed consolidated statements of operations.

 

Selling and Marketing Expense. Selling and marketing expense consists primarily of compensation and benefits, commissions, travel and advertising expenses.

 

General and Administrative Expense. General and administrative expense consists primarily of personnel-related expense for administrative employees, including compensation, benefits, travel, facility lease costs and insurance, software license fees and outside professional fees.

 

Research and Development Expense. Research and development expense consists primarily of personnel-related costs and third-party contractor costs.

 

Contingent Consideration. Contingent consideration represents the portion of consideration payable to the sellers of some of our acquisitions, the amount of which is based on the achievement of defined performance measures contained in the purchase agreements. Contingent consideration is adjusted to fair value at the end of each reporting period.

 

Depreciation and Amortization Expense. Depreciation expense is charged using the straight-line method over the estimated lives of the assets ranging from three to ten years. Amortization expense is charged on either an accelerated or on a straight-line basis over a period of three or four years for most intangible assets acquired in connection with acquisitions including those intangibles related to the group purchasing services. Amortization expense related to the value of our practice management clients is amortized on a straight-line basis over a period of twelve years.

 

Impairment and Unoccupied Lease Charges. Impairment charges represent charges recorded for a leased facility no longer being used by the Company. Unoccupied lease charges represent the portion of lease and related costs for vacant space not being utilized by the Company. The Company is marketing both unused facility and the unused space for sub-lease.

 

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Interest and Other Income (Expense). Interest expense consists primarily of interest costs related to our line of credit, term loans and amounts due in connection with acquisitions, offset by interest income. Other income (expense) results primarily from foreign currency transaction gains (losses) and income earned from temporary cash investments.

 

Income Tax. In preparing our condensed consolidated financial statements, we estimate income taxes in each of the jurisdictions in which we operate. This process involves estimating actual current tax exposure together with assessing temporary differences resulting from differing treatment of items for tax and financial reporting purposes. These differences result in deferred income tax assets and liabilities. Although the Company is forecasting a return to profitability, it incurred losses historically and there is uncertainty regarding future U.S. taxable income, which makes realization of a deferred tax asset difficult to support in accordance with ASC 740. Accordingly, a valuation allowance has been recorded against all deferred tax assets as of June 30, 2020 and December 31, 2019.

 

Critical Accounting Policies and Estimates

 

The critical accounting policies and estimates used in the preparation of our condensed consolidated financial statements that we believe affect our more significant judgments and estimates used in the preparation of our condensed consolidated financial statements presented in this Report are described in Management’s Discussion and Analysis of Financial Condition and Results of Operations and in the Notes to the consolidated financial statements included in our Annual Report on Form 10-K for the year ended December 31, 2019.

 

Leases:

 

We adopted ASU 2016-02: Leases (Topic 842) as of January 1, 2019. We determine if an arrangement is a lease at inception. Operating leases are included in operating lease right-of-use (“ROU”) assets, operating lease liability (current portion) and operating lease liability (noncurrent portion) in our condensed consolidated balance sheet at June 30, 2020. The Company does not have any finance leases.

 

ROU assets represent our right to use an underlying asset for the lease term and lease liabilities represent our obligation to make lease payments arising from the lease. ROU assets and liabilities are recognized at the lease commencement date based on the estimated present value of lease payments over the lease term.

 

We use our estimated incremental borrowing rates, which are derived from information available at the lease commencement date, in determining the present value of lease payments. We give consideration to bank financing arrangements, geographical location and collateralization of assets when calculating our incremental borrowing rates.

 

Our lease term includes options to extend the lease when it is reasonably certain that we will exercise that option. Leases with a term of less than 12 months are not recorded in the condensed consolidated balance sheet. Our lease agreements do not contain any residual value guarantees. For real estate leases, we account for the leased and non-leased components as a single lease component. Some leases include escalation clauses and termination options that are factored into the determination of the future lease payments when appropriate.

 

Capitalized software costs:

 

All of our software is considered internal use for accounting purposes, as we do not market or sell our software. As a result, we capitalize certain costs associated with the creation of internally-developed software for internal use. The total of these costs are recorded in Intangible assets - net in our condensed consolidated balance sheets.

 

We capitalized costs incurred during the application development stage related to our internal use software. Costs incurred during the application development phase are capitalized only when we believe it is probable that the development will result in new or additional functionality. The types of costs capitalized during the application development phase consist of employee compensation, employee benefits and employee stock- based compensation. Costs related to the preliminary project stage and post-implementation activities are expensed as incurred. Capitalized internal-use software is amortized on a straight-line basis over its estimated useful life when the asset has been placed in service for general availability.

 

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Significant judgments related to internally-developed software include determining whether it is probable that projects will result in new or additional functionality; concluding on when the application development phase starts and ends; and deciding which costs, especially employee compensation costs, should be capitalized. Additionally, there is judgment applied to the useful lives of capitalized software; we have concluded that the useful lives for capitalized internally-developed software is three years.

 

Company management employs its best estimates and assumptions in determining the appropriateness of the judgments noted above on a project-by-project basis during initial capitalization as well as subsequent measurement. While we believe that our approach to estimates and judgments is reasonable, actual results could differ, and such differences could lead to an increase or decrease in expense.

 

As of June 30, 2020, and December 31, 2019 the carrying amounts of internally-developed capitalized software was $7.8 million and $538,000 respectively. The increase in the capitalized software costs was primarily due to the CareCloud and Meridian acquisitions.

 

There have been no material changes in our critical accounting policies and estimates from those described in the Management’s Discussion and Analysis of Financial Condition and Results of Operations, included in our Annual Report on Form 10-K for the year ended December 31, 2019, filed with the SEC on February 28, 2020.

 

Results of Operations

 

The following table sets forth our consolidated results of operations as a percentage of total revenue for the periods shown:

 

   Three Months Ended June 30,   Six Months Ended June 30, 
   2020   2019   2020   2019 
Net revenue   100.0%   100.0%   100.0%   100.0%
Operating expenses:                    
Direct operating costs   64.1%   68.0%   63.0%   66.7%
Selling and marketing   8.3%   2.3%   7.7%   2.3%
General and administrative   27.5%