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UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

 

Form 10-Q

 

(Mark one)

 

QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

 

For the quarterly period ended September 30, 2022

 

or

 

TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

 

For the transition period from to

 

Commission File Number 001-36529

 

 

CareCloud, Inc.

(Exact name of registrant as specified in its charter)

 

Delaware   22-3832302

(State or other jurisdiction of

incorporation or organization)

 

 

(I.R.S. Employer

Identification Number)

     

7 Clyde Road

Somerset, New Jersey

 

08873

(Address of principal executive offices)   (Zip Code)

 

(732) 873-5133

(Registrant’s telephone number, including area code)

 

Securities registered pursuant to Section 12(b) of the Act:

 

Title of each class   Trading Symbol(s)   Name of each exchange on which registered
Common Stock, par value $0.001 per share   MTBC   Nasdaq Global Market
11% Series A Cumulative Redeemable Perpetual Preferred Stock, par value $0.001 per share  

MTBCP

 

Nasdaq Global Market

8.75% Series B Cumulative Redeemable Perpetual Preferred Stock, par value $0.001 per share  

MTBCO

 

Nasdaq Global Market

 

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes No

 

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes No

 

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

 

Large accelerated filer   Accelerated filer
Non-accelerated filer   Smaller reporting company
    Emerging growth company

 

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.

 

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes No

 

At October 28, 2022, the registrant had 15,220,208 shares of common stock, par value $0.001 per share, outstanding.

 

 

 

 

 

 

INDEX

 

    Page
Forward-Looking Statements 2
     
PART I. FINANCIAL INFORMATION  
     
Item 1. Consolidated Financial Statements (Unaudited)  
  Consolidated Balance Sheets at September 30, 2022 and December 31, 2021 3
  Consolidated Statements of Operations for the three and nine months ended September 30, 2022 and 2021 4
  Consolidated Statements of Comprehensive Income (Loss) for the three and nine months ended September 30, 2022 and 2021 5
  Consolidated Statements of Shareholders’ Equity for the three and nine months ended September 30, 2022 and 2021 6
  Consolidated Statements of Cash Flows for the nine months ended September 30, 2022 and 2021 7
  Notes to Consolidated Financial Statements 8
Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations 26
Item 3. Quantitative and Qualitative Disclosures about Market Risk 38
Item 4. Controls and Procedures 38
     
PART II. OTHER INFORMATION  
     
Item 1. Legal Proceedings 39
Item 1A. Risk Factors 39
Item 2. Unregistered Sales of Equity Securities and Use of Proceeds 39
Item 3. Defaults Upon Senior Securities 39
Item 4. Mine Safety Disclosures 39
Item 5. Other Information 39
Item 6. Exhibits 39
Signatures 40

 

1

 

 

Forward-Looking Statements

 

Certain statements that we make from time to time, including statements contained in this Quarterly Report on Form 10-Q, constitute “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, as amended, or the Securities Act, and Section 21E of the Securities Exchange Act of 1934, as amended, or the Exchange Act. All statements other than statements of historical fact contained in this Quarterly Report on Form 10-Q are forward-looking statements. These statements relate to anticipated future events, future results of operations or future financial performance. In some cases, you can identify forward-looking statements by terminology such as “may,” “might,” “will,” “shall,” “should,” “could,” “intends,” “expects,” “plans,” “goals,” “projects,” “anticipates,” “believes,” “seeks,” “estimates,” “forecasts,” “predicts,” “possible,” “potential,” “target,” or “continue” or the negative of these terms or other comparable terminology. Our operations involve risks and uncertainties, many of which are outside of our control, and any one of which, or a combination of which, could materially affect our results of operations and whether the forward-looking statements ultimately prove to be correct. Forward-looking statements in this Quarterly Report on Form 10-Q include, without limitation, statements reflecting management’s expectations for future financial performance and operating expenditures (including our ability to continue as a going concern, to raise additional capital and to succeed in our future operations), expected growth, profitability and business outlook, increased sales and marketing expenses, and the expected results from the integration of our acquisitions.

 

Forward-looking statements are only predictions, are uncertain and involve substantial known and unknown risks, uncertainties, and other factors which may cause our (or our industry’s) actual results, levels of activity or performance to be materially different from any future results, levels of activity or performance expressed or implied by these forward-looking statements. These factors include, among other things, the unknown risks and uncertainties that we believe could cause actual results to differ from these forward-looking statements as set forth under the heading “Risk Factors” in our Annual Report on Form 10-K filed with the SEC on March 14, 2022. New risks and uncertainties emerge from time to time, and it is not possible for us to predict all of the risks and uncertainties that could have an impact on the forward-looking statements, including without limitation, risks and uncertainties relating to:

 

  our ability to manage our growth, including acquiring, partnering with, and effectively integrating acquired businesses into our infrastructure and avoiding legal exposure and liabilities associated with acquired companies and assets;
     
  our ability to retain our clients and revenue levels, including effectively migrating new clients and maintaining or growing the revenue levels of our new and existing clients;
     
  our ability to maintain operations in our offshore offices in a manner that continues to enable us to offer competitively priced products and services;
     
  our ability to keep pace with a rapidly changing healthcare industry;
     
  our ability to consistently achieve and maintain compliance with a myriad of federal, state, foreign, local, payor and industry requirements, regulations, rules, laws and contracts;
     
  our ability to maintain and protect the privacy of confidential and protected Company, client and patient information;
     
  our ability to develop new technologies, upgrade and adapt legacy and acquired technologies to work with evolving industry standards and third-party software platforms and technologies, and protect and enforce all of these and other intellectual property rights;
     
  our ability to attract and retain key officers and employees, and the continued involvement of Mahmud Haq as Executive Chairman and A. Hadi Chaudhry as Chief Executive Officer and President, all of which are critical to our ongoing operations, growing our business and integrating of our newly acquired businesses;
     
  our ability to comply with covenants contained in our credit agreement with our senior secured lender, Silicon Valley Bank and other future debt facilities;
     
  our ability to pay our monthly preferred dividends to the holders of our Series A and Series B preferred stock;
     
  our ability to compete with other companies developing products and selling services competitive with ours, and who may have greater resources and name recognition than we have;
     
  our ability to respond to the uncertainty resulting from the ongoing COVID-19 pandemic and the impact it may have on our operations, the demand for our services, our projected results of operations, financial performance or other financial metrics or any of the foregoing risks and economic activity in general;
     
  our ability to keep and increase market acceptance of our products and services;
     
  changes in domestic and foreign business, market, financial, political and legal conditions; and
     
  other factors disclosed in this Quarterly Report on Form 10-Q or our other filings with the SEC.

 

The forward-looking statements contained in this Quarterly Report on Form 10-Q are based on our current expectations, beliefs and views as of the date of this Quarterly Report on Form 10-Q concerning future developments and their potential effects on our business. Although we believe that the expectations reflected in the forward-looking statements contained in this Quarterly Report on Form 10-Q are reasonable, we cannot guarantee future results, levels of activity, performance, or achievements. We anticipate that subsequent events and developments may cause our assessments to change. Except as required by law, we are under no duty to update or revise any of such forward-looking statements, whether as a result of new information, future events, or otherwise, after the date of this Quarterly Report on Form 10-Q.

 

You should read this Quarterly Report on Form 10-Q with the understanding that our actual future results, levels of activity, performance and events and circumstances may be materially different from what we currently expect. The forward-looking statements contained herein should not be relied upon as representing our assessments as of any date subsequent to the date of this Quarterly Report on Form 10-Q.

 

2

 

 

PART I. FINANCIAL INFORMATION

Item 1. Consolidated Financial Statements

CARECLOUD, INC.

CONSOLIDATED BALANCE SHEETS

($ in thousands, except share and per share amounts)

 

 

   September 30,   December 31, 
   2022   2021 
   (Unaudited)     
ASSETS          
Current assets:          
Cash  $3,867   $9,340 
Restricted cash   1,000    1,000 
Accounts receivable - net of allowance for doubtful accounts of $660 and $537 at September 30, 2022 and December 31, 2021, respectively   16,281    17,006 
Contract asset   4,407    4,725 
Inventory   418    503 
Current assets - related party   16    13 
Prepaid expenses and other current assets   3,694    2,972 
Total current assets   29,683    35,559 
Property and equipment - net   5,102    5,404 
Operating lease right-of-use assets   4,679    6,940 
Intangible assets - net   29,759    30,778 
Goodwill   61,186    61,186 
Other assets   787    981 
TOTAL ASSETS  $131,196   $140,848 
LIABILITIES AND SHAREHOLDERS’ EQUITY          
Current liabilities:          
Accounts payable  $4,568   $5,948 
Accrued compensation   3,963    4,251 
Accrued expenses   5,322    5,091 
Operating lease liability (current portion)   2,554    3,963 
Deferred revenue (current portion)   1,417    1,085 
Deferred payroll taxes   934    934 
Notes payable (current portion)   552    344 
Contingent consideration (current portion)   200    3,090 
Dividend payable   4,040    3,856 
Consideration payable   1,000    1,000 
Total current liabilities   24,550    29,562 
Notes payable   14    20 
Borrowings under line of credit   -    8,000 
Operating lease liability   2,907    4,545 
Deferred revenue   390    341 
Deferred tax liability   511    449 
Total liabilities   28,372    42,917 
COMMITMENTS AND CONTINGENCIES (NOTE 8)   -    - 
SHAREHOLDERS’ EQUITY:          
Preferred stock, $0.001 par value - authorized 7,000,000 shares. Series A, issued and outstanding 4,526,231 and 5,299,227 shares at September 30, 2022 and December 31, 2021, respectively. Series B, issued and outstanding 1,309,216 shares at September 30, 2022   6    5 
Common stock, $0.001 par value - authorized 35,000,000 shares. Issued 15,951,935 and 15,657,641 shares at September 30, 2022 and December 31, 2021, respectively. Outstanding 15,211,136 and 14,916,842 shares at September 30, 2022 and December 31, 2021, respectively   16    16 
Additional paid-in capital   133,120    131,379 
Accumulated deficit   (26,120)   (31,053)
Accumulated other comprehensive loss   (3,536)   (1,754)
Less: 740,799 common shares held in treasury, at cost at September 30, 2022 and December 31, 2021   (662)   (662)
Total shareholders’ equity   102,824    97,931 
TOTAL LIABILITIES AND SHAREHOLDERS’ EQUITY  $131,196   $140,848 

 

See notes to consolidated financial statements.

 

3

 

 

CARECLOUD, INC.

CONSOLIDATED STATEMENTS OF OPERATIONS (UNAUDITED)

($ in thousands, except share and per share amounts) 

 

 

   2022   2021   2022   2021 
   Three Months Ended   Nine Months Ended 
   September 30,   September 30, 
   2022   2021   2022   2021 
NET REVENUE  $33,723   $38,304   $106,292   $102,137 
OPERATING EXPENSES:                    
Direct operating costs   20,406    24,124    64,866    62,719 
Selling and marketing   2,504    2,375    7,314    6,469 
General and administrative   6,500    5,921    18,479    17,814 
Research and development   1,168    488    3,251    4,328 
Change in contingent consideration   (1,660)   -    (2,890)   - 
Depreciation and amortization   2,810    3,547    8,686    9,505 
Net loss on lease termination, impairment and unoccupied lease charges   307    424    928    1,664 
Total operating expenses   32,035    36,879    100,634    102,499 
OPERATING INCOME (LOSS)   1,688    1,425    5,658    (362)
OTHER:                    
Interest income   14    4    22    10 
Interest expense   (96)   (91)   (303)   (274)
Other expense - net   (495)   (65)   (300)   (80)
INCOME (LOSS) BEFORE PROVISION (BENEFIT) FOR INCOME TAXES   1,111    1,273    5,077    (706)
Income tax provision (benefit)   55    (232)   144    (20)
NET INCOME (LOSS)  $1,056   $1,505   $4,933   $(686)
                    
Preferred stock dividend   3,849    3,642    11,662    10,408 
NET LOSS ATTRIBUTABLE TO COMMON SHAREHOLDERS  $(2,793)  $(2,137)  $(6,729)  $(11,094)
                    
Net loss per common share: basic and diluted   $(0.18)  $(0.15)  $(0.45)  $(0.77)

Weighted-average common shares used to compute

basic and diluted loss per share

   15,148,721    14,737,103    15,070,913    14,419,968 

 

See notes to consolidated financial statements.

 

4

 

 

CARECLOUD, INC.

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS) (UNAUDITED)

($ in thousands)

 

 

   2022   2021   2022   2021 
   Three Months Ended   Nine Months Ended 
   September 30,   September 30, 
   2022   2021   2022   2021 
NET INCOME (LOSS)  $1,056   $1,505   $4,933   $(686)
OTHER COMPREHENSIVE LOSS, NET OF TAX                    
Foreign currency translation adjustment (a)  (537)   (475)   (1,782)   (535)
COMPREHENSIVE INCOME (LOSS)  $519   $1,030   $3,151   $(1,221)

 

(a) No tax effect has been recorded as the Company recorded a valuation allowance against the tax benefit from its foreign currency translation adjustments.

 

See notes to consolidated financial statements.

 

5

 

 

CARECLOUD, INC.

CONSOLIDATED STATEMENTS OF SHAREHOLDERS’ EQUITY (UNAUDITED)

FOR THE THREE AND NINE MONTHS ENDED SEPTEMBER 30, 2022 AND SEPTEMBER 30, 2021

($ in thousands, except for number of shares)

 

 

   Shares   Amount   Shares   Amount   Shares   Amount   Capital   Deficit   Loss   Stock   Equity 
   Preferred Stock Series A   Preferred Stock Series B   Common Stock   Additional Paid-in   Accumulated   Accumulated Other Comprehensive   Treasury (Common)   Total Shareholders’ 
   Shares   Amount   Shares   Amount   Shares   Amount   Capital   Deficit   Loss   Stock   Equity 
Balance - January 1, 2022   5,299,227   $5    -   $-    15,657,641   $16   $131,379   $(31,053)  $(1,754)  $(662)  $    97,931 
Net income   -    -    -    -    -    -    -    1,140    -    -    1,140 
Foreign currency translation adjustment   -    -    -    -    -    -    -    -    (255)   -    (255)
Issuance of stock under the equity incentive plan   22,319    -    -    -    145,809    -    -    -    -    -    - 
Stock-based compensation, net of cash settlements   -    -    -    -    -    -    887    -    -    -    887 
Redemption of Series A Preferred Stock   (800,000)   -    -    -    -    -    (20,000)   -    -    -    (20,000)
Issuance of Series B Preferred Stock   -    -    1,150,372    1    -    -    26,637    -    -    -    26,638 
Stock issuance costs   -    -    -    -    -    -    (11)   -    -    -    (11)
Preferred stock dividends   -    -    -    -    -    -    (4,037)   -    -    -    (4,037)
Balance - March 31, 2022   4,521,546   $5    1,150,372   $1    15,803,450   $16   $134,855   $(29,913)  $(2,009)  $(662)  $102,293 
                                                        
Balance - April 1, 2022   4,521,546   $5    1,150,372   $1    15,803,450   $16   $134,855   $(29,913)  $(2,009)  $(662)  $102,293 
Net income   -    -    -    -    -    -    -    2,737    -    -    2,737 
Foreign currency translation adjustment   -    -    -    -    -    -    -    -    (990)   -    (990)
Issuance of stock under the equity incentive plan   4,685    -    10,000    -    15,809    -    -    -    -    -    - 
Stock-based compensation, net of cash settlements   -    -    -    -    -    -    1,257    -    -    -    1,257 
Redemption of Series A Preferred Stock   -    -    -    -    -    -    (5)   -    -    -    (5)
Issuance of Series B Preferred Stock   -    -    49,876    -    -    -    1,223    -    -    -    1,223 
Stock issuance costs   -    -    -    -    -    -    (10)   -    -    -    (10)
Preferred stock dividends   -    -    -    -    -    -    (3,776)   -    -    -    (3,776)
Balance - June 30, 2022   4,526,231   $5    1,210,248   $1    15,819,259   $16   $133,544   $(27,176)  $(2,999)  $(662)  $102,729 
                                                        
Balance - July 1, 2022   4,526,231   $5    1,210,248   $1    15,819,259   $16   $133,544   $(27,176)  $(2,999)  $(662)  $102,729 
Net income   -    -    -    -    -    -    -    1,056    -    -    1,056 
Foreign currency translation adjustment   -    -    -    -    -    -    -    -    (537)   -    (537)
Issuance of stock under the equity incentive plan   -    -    -    -    132,676    -    -    -    -    -    - 
Stock-based compensation, net of cash settlements   -    -    -    -    -    -    1,017    -    -    -    1,017 
Issuance of Series B Preferred Stock   -    -    98,968    -    -    -    2,419    -    -    -    2,419 
Stock issuance costs   -    -    -    -    -    -    (11)   -    -    -    (11)
Preferred stock dividends   -    -    -    -    -    -    (3,849)   -    -    -    (3,849)
Balance - September 30, 2022   4,526,231   $5    1,309,216   $1    15,951,935   $16   $133,120   $(26,120)  $(3,536)  $(662)  $102,824 
                                                        
Balance - January 1, 2021   5,475,279   $5    -   $-    14,121,044   $14   $136,781   $(33,889)  $(1,004)  $(662)  $101,245 
Net loss   -    -    -    -    -    -    -    (1,964)   -    -    (1,964)
Foreign currency translation adjustment   -    -    -    -    -    -    -    -    345    -    345 
Issuance of stock under the equity incentive plan   27,682    1    -    -    161,545    -    (1)   -    -    -    - 
Stock-based compensation, net of cash settlements   -    -    -    -    -    -    623    -    -    -    623 
Stock issuance costs   -    -    -    -    -    -    (43)   -    -    -    (43)
Exercise of common stock warrants   -    -    -    -    858,000    1    6,434    -    -    -    6,435 
Preferred stock dividends   -    -    -    -    -    -    (3,128)   -    -    -    (3,128)
Balance - March 31, 2021   5,502,961   $6    -   $-    15,140,589   $15   $140,666   $(35,853)  $(659)  $(662)  $103,513 
                                                        
Balance - April 1, 2021   5,502,961   $6    -   $-    15,140,589   $15   $140,666   $(35,853)  $(659)  $(662)  $103,513 
Net loss   -    -    -    -    -    -    -    (227)   -    -    (227)
Foreign currency translation adjustment   -    -    -    -    -    -    -    -    (405)   -    (405)

Issuance of stock under the Amended and Restated Equity Incentive Plan

   4,244    -    -    -    33,724    -    -    -    -    -    - 
Issuance of common stock, net of fees and expenses   -    -    -    -    178,092    -    1,360    -    -    -    1,360 
Stock-based compensation, net of cash settlements   -    -    -    -    -    -    1,163    -    -    -    1,163 
Cancellation of shares held in escrow   (215,822)   (1)   -    -    -    -    (4,000)   -    -    -    (4,001)
Preferred stock dividends   -    -    -    -    -    -    (3,638)   -    -    -    (3,638)
Balance - June 30, 2021   5,291,383   $5    -   $-    15,352,405   $15   $135,551   $(36,080)  $(1,064)  $(662)  $97,765 
                                                        
Balance - July 1, 2021   5,291,383   $5    -   $-    15,352,405   $15   $135,551   $(36,080)  $(1,064)  $(662)  $97,765 
Net income   -    -    -    -    -    -    -    1,505    -    -    1,505 
Foreign currency translation adjustment   -    -    -    -    -    -    -    -    (475)   -    (475)

Issuance of stock under the Amended and Restated Equity Incentive Plan

   4,031    -    -    -    125,410    -    -    -    -    -    - 
Issuance of common stock, net of fees and expenses   -    -    -    -    136,395    1    1,168    -    -    -    1,169 
Stock-based compensation, net of cash settlements   -    -    -    -    -    -    729    -    -    -    729 
Preferred stock dividends   -    -    -    -    -    -    (3,642)   -    -    -    (3,642)
Balance - September 30, 2021   5,295,414   $5    -   $-    15,614,210   $16   $133,806   $(34,575)  $(1,539)  $(662)  $97,051 

 

For all periods presented, the preferred stock dividends were paid monthly at the rate of $2.75 and $2.19 for Series A and Series B, respectively, per share per annum.

 

See notes to consolidated financial statements.

 

6

 

 

CARECLOUD, INC.

CONSOLIDATED STATEMENTS OF CASH FLOWS (UNAUDITED)

FOR THE NINE MONTHS ENDED SEPTEMBER 30, 2022 AND 2021

($ in thousands)

 

 

   2022   2021 
OPERATING ACTIVITIES:          
Net income (loss)  $4,933   $(686)
Adjustments to reconcile net income (loss) to net cash provided by operating activities:          
Depreciation and amortization   9,120    9,853 
Lease amortization   2,474    2,191 
Deferred revenue   381    (193)
Provision for doubtful accounts   715    465 
Provision for deferred income taxes   62    140 
Foreign exchange loss (gain)   238    (87)
Interest accretion   460    599 
Stock-based compensation expense   3,399    4,006 
Change in contingent consideration   (2,890)   - 
Adjustment of goodwill   -    36 
Changes in operating assets and liabilities, net of businesses acquired:          
Accounts receivable   10    (1,363)
Contract asset   318    (556)
Inventory   85    (101)
Other assets   62    (135)
Accounts payable and other liabilities   (4,264)   (6,959)
Net cash provided by operating activities   15,103    7,210 
INVESTING ACTIVITIES:          
Purchase of property and equipment   (2,156)   (1,992)
Capitalized software   (6,967)   (5,277)
Cash paid for acquisitions (net)   -    (12,582)
Net cash used in investing activities   (9,123)   (19,851)
FINANCING ACTIVITIES:          
Preferred stock dividends paid   (11,478)   (10,806)
Settlement of tax withholding obligations on stock issued to employees   (1,140)   (2,096)
Repayments of notes payable, net   (769)   (745)
Stock issuance costs   (32)   (43)
Proceeds from exercise of warrants   -    6,434 
Proceeds from issuance of Series B Preferred Stock, net of expenses   30,280    - 
Proceeds from issuance of common stock, net of expenses   -    2,528 
Redemption of Series A Preferred Stock   (20,005)   - 
Proceeds from line of credit   17,500    11,000 
Repayment of line of credit   (25,500)   (5,000)
Net cash (used in) provided by financing activities   (11,144)   1,272 
EFFECT OF EXCHANGE RATE CHANGES ON CASH   (309)   (243)
NET DECREASE IN CASH AND RESTRICTED CASH   (5,473)   (11,612)
CASH AND RESTRICTED CASH - Beginning of the period   10,340    20,925 
CASH AND RESTRICTED CASH - End of the period  $4,867   $9,313 
SUPPLEMENTAL NONCASH INVESTING AND FINANCING ACTIVITIES:          
Preferred stock cancelled in connection with an acquisition  $-   $(4,000)
Contingent consideration  $-   $6,500 
Dividends declared, not paid  $4,040   $3,843 
Purchase of prepaid insurance with assumption of note  $695   $967 
SUPPLEMENTAL INFORMATION - Cash paid during the period for:          
Income taxes  $128   $237 
Interest  $125   $55 

 

See notes to consolidated financial statements.

 

7

 

 

CARECLOUD, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

AS OF AND FOR THE THREE AND NINE MONTHS ENDED SEPTEMBER 30, 2022

AND 2021 (UNAUDITED)

 

1. ORGANIZATION AND BUSINESS

 

CareCloud, Inc. (“CareCloud”, and together with its consolidated subsidiaries, the “Company,” “we,” “us” and/or “our”) is a healthcare information technology company that provides a full suite of proprietary cloud-based solutions, together with related business services, to healthcare providers and hospitals throughout the United States. The Company’s integrated services are designed to help customers increase revenues, streamline workflows and make better business and clinical decisions, while reducing administrative burdens and operating costs. Our Software-as-a-Service (“SaaS”) platform includes revenue cycle management (“RCM”), practice management (“PM”), electronic health record (“EHR”), business intelligence, telehealth, patient experience management (“PXM”) solutions and complementary software tools and business services for high-performance medical groups and health systems. CareCloud has its corporate offices in Somerset, New Jersey and maintains client support teams throughout the U.S., and offshore offices in Pakistan and Azad Jammu and Kashmir, a region administered by Pakistan (the “Pakistan Offices”), and in Sri Lanka.

 

CareCloud was founded in 1999 under the name Medical Transcription Billing, Corp. and incorporated under the laws of the State of Delaware in 2001. In 2004, the Company formed MTBC Private Limited (or “MTBC Pvt. Ltd.”), a 99.9% majority-owned subsidiary of CareCloud based in Pakistan. The remaining 0.1% of the shares of MTBC Pvt. Ltd. is equally owned by the founder and Executive Chairman of CareCloud and a local employee who is also a director of this entity. Effective April 1, 2022, the Company formed MTBC Bagh Private Limited (or “MTBC Bagh Pvt. Ltd.”), a 99.8% majority-owned subsidiary of CareCloud based in Azad Jammu and Kashmir, a region administered by Pakistan. The remaining 0.2% of the shares of MTBC Bagh Pvt. Ltd. is equally owned by the founder and Executive Chairman of CareCloud and the same director/employee as above. In 2016, the Company formed MTBC Acquisition Corp. (“MAC”), a Delaware corporation, in connection with its acquisition of substantially all of the assets of MediGain, LLC and its subsidiary, Millennium Practice Management Associates, LLC (together “MediGain”). MAC has a wholly owned subsidiary in Sri Lanka, RCM MediGain Colombo, Pvt. Ltd. In May 2018, the Company formed CareCloud Practice Management, Corp. (“CPM”), a Delaware corporation, to operate the medical practice management business acquired from Orion Healthcorp.

 

In January 2020, the Company purchased CareCloud Corporation, a company whose name we took. That company is now known as CareCloud Health, Inc. (“CCH”). In June 2020, the Company purchased Meridian Billing Management Co. and its affiliate Origin Holdings, Inc. (collectively “Meridian” and sometimes referred to as “Meridian Medical Management”). Both companies were subsequently merged and the surviving company was renamed Meridian Medical Management, Inc.

 

During March 2021, the Company formed a new wholly-owned subsidiary, CareCloud Acquisition, Corp. (“CAC”). In June 2021, CAC purchased certain assets and assumed certain liabilities of MedMatica Consulting Associates Inc., (“MedMatica”) and purchased the stock of Santa Rosa Staffing, Inc., (“SRS”). The assets and liabilities of MedMatica were merged into SRS and the company was renamed medSR, Inc. (“medSR”). See Note 3.

 

2. BASIS OF PRESENTATION

 

The accompanying unaudited consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America (“GAAP”) for interim financial reporting and as required by Regulation S-X, Rule 8-03. Accordingly, they do not include all of the information and notes required by GAAP for complete financial statements. In the opinion of the Company’s management, the accompanying unaudited consolidated financial statements contain all adjustments (consisting of items of a normal and recurring nature) necessary to present fairly the Company’s financial position as of September 30, 2022, the results of operations for the three and nine months ended September 30, 2022 and 2021 and cash flows for the nine months ended September 30, 2022 and 2021. When preparing financial statements in conformity with GAAP, the Company must make estimates and assumptions that affect the reported amounts of assets and liabilities, disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ significantly from those estimates. The consolidated financial statements include the accounts of the Company and its wholly owned subsidiaries. All intercompany balances and transactions have been eliminated in consolidation.

 

8

 

 

The accompanying unaudited consolidated financial statements and notes thereto should be read in conjunction with the audited consolidated financial statements for the year ended December 31, 2021, which are included in the Company’s Annual Report on Form 10-K, filed with the SEC on March 14, 2022.

 

Recent Accounting Pronouncements — From time to time, new accounting pronouncements are issued by the Financial Accounting Standards Board (“FASB”) and are adopted by us as of the specified effective date. Unless otherwise discussed, we believe that the impact of recently adopted and recently issued accounting pronouncements will not have a material impact on our consolidated financial position, results of operations and cash flows.

 

In June 2016, the FASB issued ASU 2016-13, including subsequent codification improvements, Financial Instruments – Credit Losses: Measurement of Credit Losses on Financial Instruments. The guidance in Accounting Standards Update (“ASU”) 2016-13 replaces the incurred loss impairment methodology under current GAAP. The new impairment model requires immediate recognition of estimated credit losses expected to occur for most financial assets and certain other instruments. It will apply to all entities. For trade receivables, loans and held-to-maturity debt securities, entities will be required to estimate lifetime expected credit losses. This may result in the earlier recognition of credit losses. In November 2019, the FASB issued ASU No. 2019-10, which delays this standard’s effective date for SEC smaller reporting companies to the fiscal years beginning on or after December 15, 2022. The Company is in the process of determining if this update will have a significant impact on the consolidated financial statements.

 

In August 2020, the FASB issued ASU 2020-06, Debt—Debt with Conversion and Other Options (Subtopic 470-20) and Derivatives and Hedging—Contracts in Entity’s Own Equity (Subtopic 815-40). This ASU simplifies the accounting for certain financial instruments with characteristics of liabilities and equity, including convertible instruments and contracts on an entity’s own equity. The Company adopted this guidance effective January 1, 2022. There was no impact on the consolidated financial statements as a result of this standard.

 

In October 2021, the FASB issued ASU 2021-08, Business Combinations (Topic 805) – Accounting for Contract Assets and Contract Liabilities from Contracts with Customers. The amendments in this update require acquiring entities to apply Topic 606 to recognize and measure contract assets and contract liabilities in a business combination. The amendments are effective for public business entities for fiscal years beginning after December 15, 2022. The Company is in the process of determining if this update will have a significant impact on its consolidated financial statements.

 

9

 

 

3. ACQUISITIONS

 

2021 Acquisition

 

On June 1, 2021, CAC entered into an Asset and Stock Purchase Agreement (“Purchase Agreement”) with MedMatica and its sole shareholder. Pursuant to the Purchase Agreement, CAC acquired (i) all of the issued and outstanding capital stock of SRS, a Delaware corporation, and (ii) all of the MedMatica assets that were used in MedMatica’s and SRS’ business. Certain MedMatica liabilities were also assumed under the Purchase Agreement. The total cash consideration was $10 million plus a working capital adjustment of approximately $3.8 million. The Purchase Agreement also provides that if during the 18-month period commencing on June 1, 2021 (the “Earn-Out Period”), certain EBITDA and revenue targets with respect to the assets and capital stock purchased under the Purchase Agreement are achieved, then CAC shall pay MedMatica an earn-out up to a maximum of $8 million. Further, if during the Earn-Out Period, certain additional and increased EBITDA and revenue targets with respect to the assets and capital stock purchased under the Purchase Agreement are achieved, then CAC shall pay MedMatica an additional earn-out, up to a maximum of $5 million.

 

MedMatica and SRS were in the business of providing a broad range of specialty consulting services to hospitals and large healthcare groups, including certain consulting services related to healthcare IT application services and implementations, medical practice management, and revenue cycle management. The acquisition has been accounted for as a business combination.

 

A summary of the total consideration is as follows:

 

medSR Purchase Price    
    ($ in thousands) 
Cash  $12,261 
Amounts held in escrow   1,571 
Contingent consideration   5,605 
Total purchase price  $19,437 

 

The Company engaged a third party valuation specialist to assist the Company in valuing the assets acquired and liabilities assumed from MedMatica. The following table summarizes the purchase price allocation.

 

   ($ in thousands) 
Accounts receivable  $2,696 
Receivable from seller   227 
Prepaid expenses   102 
Unbilled receivables   2,491 
Property and equipment   84 
Customer relationships   3,100 
Acquired backlog   490 
Goodwill   11,931 
Accounts payable   (539)
Accrued expenses & compensation   (1,125)
Deferred revenue   (20)
Total purchase price allocation  $19,437 

 

The acquired accounts receivable is recorded at fair value, which represents amounts that have subsequently been paid or were expected to be paid by clients. The fair value of customer relationships was based on the estimated discounted cash flows generated by these intangibles. The goodwill represents the Company’s ability to have an expanded local presence in additional markets and operational synergies that we expect to achieve that would not be available to other market participants. The goodwill from this acquisition is deductible ratably for income tax purposes over fifteen years. The purchase agreement provides that if revenue and EBITDA over the next 18 months exceeds certain specified amounts, there will be an earn-out payment to the seller equal to such excess, up to $13 million. It was estimated that the probable payment will be approximately $5.6 million and this amount was recorded as part of the purchase price allocation as contingent consideration. At September 30, 2022 and December 31, 2021, the Company determined that the fair value of the contingent consideration was approximately $200,000 and $3.1 million, respectively, based in part on the actual operating results since the acquisition. The difference in the contingent consideration between December 31, 2021 and September 30, 2022 has been recorded as a change in contingent consideration in the consolidated statements of operations.

 

10

 

 

As part of the acquisition, $1.5 million of the purchase price was held in escrow, which represented $500,000 to be paid upon the achievement of agreed-upon revenue and backlog milestones, and the balance to be held for up to 18 months to satisfy certain indemnification obligations. During the third quarter of 2021, the initial portion of the escrow was settled whereby $250,000 was paid to the seller and $250,000 was offset against the working capital adjustment. An additional $71,000 that was held in escrow was also paid. The balance of the $1.0 million escrow is included in consideration payable and restricted cash in the consolidated balance sheets at December 31, 2021 and September 30, 2022. Approximately $12.3 million in cash was paid at closing.

 

The weighted-average amortization period of the acquired intangible assets is approximately three years.

 

Revenue earned from the clients obtained from the medSR acquisition was approximately $6.4 million and $22.2 million for the three and nine months ended September 30, 2022, respectively.

 

The medSR acquisition added additional clients to the Company’s customer base and, similar to previous acquisitions, broadened the Company’s presence in the healthcare information technology industry through expansion of its customer base and by increasing available customer relationship resources and specialized trained staff.

 

Pro forma financial information (Unaudited)

 

The unaudited pro forma information below represents the consolidated results of operations as if the medSR acquisition occurred on January 1, 2021. The pro forma information has been included for comparative purposes and is not indicative of results of operations that the Company would have had if the acquisition occurred on the above date, nor is it necessarily indicative of future results. The unaudited pro forma information reflects material, non-recurring pro forma adjustments directly attributable to the business combination. The difference between the actual revenue and the pro forma revenue is approximately $17.8 million of additional revenue recorded by medSR for the nine months ended September 30, 2021. Other differences arise from amortizing purchased intangibles using the double declining balance method.

 

   2022   2021   2022   2021 
  

Three Months Ended

September 30,

  

Nine Months Ended

September 30,

 
   2022   2021   2022   2021 
   ($ in thousands, except per share amounts) 
Total revenue  $33,723   $38,304   $106,292   $119,929 
Net income  $1,128   $1,682   $5,195   $59 
Net loss attributable to common shareholders  $(2,721)  $(1,960)  $(6,467)  $(10,349)
Net loss per common share  $(0.18)  $(0.13)  $(0.43)  $(0.72)

 

4. GOODWILL AND INTANGIBLE ASSETS-NET

 

Goodwill consists of the excess of the purchase price over the fair value of identifiable net assets of businesses acquired. The following is the summary of the changes to the carrying amount of goodwill for the nine months ended September 30, 2022 and the year ended December 31, 2021:

 

   September 30, 2022  December 31, 2021 
   Nine Months Ended  Year Ended 
   September 30, 2022  December 31, 2021 
   ($ in thousands) 
Beginning gross balance  $61,186   $49,291 
Acquisition, net of adjustments   -    11,895 
Ending gross balance  $61,186   $61,186 

 

11

 

 

Intangible assets include customer contracts and relationships and covenants not-to-compete acquired in connection with acquisitions, as well as trademarks acquired and software costs. Intangible assets – net as of September 30, 2022, and December 31, 2021 consist of the following:

 

   September 30, 2022   December 31, 2021 
   September 30, 2022   December 31, 2021 
   ($ in thousands) 
Contracts and relationships acquired  $47,597   $47,597 
Capitalized software   19,302    13,196 
Non-compete agreements   1,236    1,236 
Other intangible assets   8,399    8,396 
Total intangible assets   76,534    70,425 
Less: Accumulated amortization   46,775    39,647 
Intangible assets - net  $29,759   $30,778 

 

Other intangible assets primarily represent acquired software and purchased intangibles. Amortization expense was approximately $7.3 million and $8.0 million for the nine months ended September 30, 2022 and 2021, respectively. The weighted-average amortization period is three years.

 

As of September 30, 2022, future amortization scheduled to be expensed is as follows:

 

     
Years ending December 31,  ($ in thousands) 
2022 (three months)  $4,016 
2023   12,275 
2024   8,122 
2025   3,996 
2026   300 
Thereafter   1,050 
Total  $29,759 

 

5. NET LOSS PER COMMON SHARE

 

The following table reconciles the weighted-average shares outstanding for basic and diluted net loss per share for the three and nine months ended September 30, 2022 and 2021:

 

   2022   2021   2022   2021 
   Three Months Ended   Nine Months Ended 
   September 30,   September 30, 
   2022   2021   2022   2021 
   ($ in thousands, except share and per share amounts) 
Basic and Diluted:                    
Net loss attributable to common shareholders  $(2,793)  $(2,137)  $(6,729)  $(11,094)
Weighted-average common shares used to compute basic and diluted loss per share   15,148,721    14,737,103    15,070,913    14,419,968 
Net loss attributable to common shareholders per share - basic and diluted  $(0.18)  $(0.15)  $(0.45)  $(0.77)

 

 

At September 30, 2022, the 480,526 unvested equity restricted stock units (“RSUs”) as discussed in Note 12 and 1,253,489 unexercised warrants expiring between October 2022 and September 2023 with exercise prices between $3.92 to $10.00 have been excluded from the above calculations as they were anti-dilutive. At September 30, 2021, the 280,496 unvested equity RSUs and 3,152,140 unexercised warrants have been excluded from the above calculations as they were anti-dilutive. Vested RSUs, vested restricted shares and exercised warrants have been included in the above calculations.

 

12

 

 

6. DEBT

 

SVB — During October 2017, the Company opened a revolving line of credit with Silicon Valley Bank (“SVB”) under a three-year agreement. The SVB credit facility is a secured revolving line of credit where borrowings are based on a formula of 200% of repeatable revenue adjusted by an annualized attrition rate as defined in the credit agreement. During the third quarter of 2018, the credit line was increased from $5 million to $10 million and the term was extended for an additional year. During the third quarter of 2021, the credit line was further increased to $20 million and the term was extended for another year. As of September 30, 2022, there was no borrowing under the credit facility. Interest on the SVB revolving line of credit is currently charged at the prime rate plus 1.50% with a minimum rate of 6.50%. There is also a fee of one-half of 1% annually for the unused portion of the credit line. The debt is secured by all of the Company’s domestic assets and 65% of the shares in its offshore subsidiaries. Future acquisitions are subject to approval by SVB.

 

In connection with the original SVB debt agreement, the Company paid SVB approximately $50,000 of fees upfront and issued warrants for SVB to purchase 125,000 shares of its common stock. Based on the terms in the original SVB credit agreement, these warrants had a strike price equal to $3.92. They also had a five-year exercise window and net exercise rights, and were valued at $3.12 per warrant. As a result of the revision in the SVB credit line, which increased the credit line from $5 million to $10 million and reduced the interest rate by 25 basis points, the Company paid approximately $50,000 of fees upfront and issued an additional 28,489 warrants, with a strike price equal to $5.26, a five-year exercise window and net exercise rights. The additional warrants were valued at $3.58 per warrant. The SVB credit agreement contains various covenants and conditions governing the revolving line of credit including a current annual fee of $100,000. These covenants include a minimum level of adjusted EBITDA and a minimum liquidity ratio. At September 30, 2022 and 2021, the Company was in compliance with all covenants.

 

During January 2022, the agreement with SVB was modified to allow the Company to issue Series B Preferred Stock and pay monthly dividends on this stock, to use a portion of the offering proceeds to redeem a portion of the Series A Preferred Stock that is outstanding and to allow for the potential exchange of shares of Series A Preferred Stock for Series B Preferred Stock.

 

Vehicle Financing Notes — The Company financed certain vehicle purchases both in the United States and in Pakistan. The vehicle financing notes have three to six year terms and were issued at current market rates.

 

Insurance Financing — The Company finances certain insurance purchases over the term of the policy life. The interest rate charged is currently 4.55%.

 

7. LEASES

 

We determine if an arrangement is a lease at inception. We have operating leases for office and temporary living space as well as for some office equipment. Operating leases are included in operating lease right-of-use (“ROU”) assets, current operating lease liability and non-current operating lease liability in our consolidated balance sheets as of September 30, 2022 and December 31, 2021. The Company does not have any finance leases.

 

ROU assets represent our right to use an underlying asset for the lease term and lease liabilities represent our obligation to make lease payments arising from the lease. ROU assets and liabilities are recognized at the lease commencement date based on the estimated present value of lease payments over the lease term.

 

As most of our leases do not provide an implicit rate, we use our estimated incremental borrowing rates, which are derived from information available at the lease commencement date, in determining the present value of lease payments. We give consideration to our bank financing arrangements, geographical location and collateralization of assets when calculating our incremental borrowing rates.

 

Our lease terms include options to extend the lease when we believe that we may want the right to exercise that option. Leases with a term of less than 12 months are not recorded in the consolidated balance sheets. Our lease agreements do not contain any residual value guarantees. For real estate leases, we account for the lease and non-lease components as a single lease component. Some leases include escalation clauses and termination options that are factored in the determination of the lease payments when appropriate.

 

13

 

 

If a lease is modified after the effective date, the operating lease ROU asset and liability are re-measured using the current incremental borrowing rate. We review our incremental borrowing rate for our portfolio of leases on a quarterly basis. During the three and nine months ended September 30, 2022, there were approximately $257,000 and $786,000, respectively, of unoccupied lease charges. During the three and nine months ended September 30, 2021, there were approximately $220,000 and $686,000, respectively, of unoccupied lease charges for two of the Company’s facilities. During the nine months ended September 30, 2022, there was a gain on lease termination of approximately $105,000. During the nine months ended September 30, 2021, the Company recorded approximately $775,000 of impairment charges on a vendor contract.

 

During the three and nine months ended September 30, 2022, a facility lease was terminated in conjunction with the Company ceasing its document storage services resulting in additional costs of approximately $51,000 and $248,000, respectively. This amount is included in Net loss on lease terminations, impairment and unoccupied lease charges in the consolidated statements of operations.

 

During the third quarter of 2021, the Company decided to terminate one of its leases in Pakistan which expired as of the end of the year. The Company did not renew this lease and consolidated its employees into the remaining facilities. As a result of the termination, the Company incurred a loss of approximately $18,000 which has been included in Net loss on lease termination, impairment and unoccupied lease charges in the September 30, 2021 consolidated statements of operations.

 

Lease expense is included in direct operating costs and general and administrative expenses in the consolidated statements of operations based on the nature of the expense. As of September 30, 2022, we had 32 leased properties, five in Medical Practice Management and 27 in Healthcare IT, with remaining terms ranging from less than one year to fourteen years. Our lease terms are determined taking into account lease renewal options, the Company’s anticipated operating plans and leases that are on a month-to-month basis. The Company also has some related party leases – see Note 9.

 

The components of lease expense were as follows:

 

   2022   2021   2022   2021 
  

Three Months Ended

September 30,

  

Nine Months Ended

September 30,

 
   2022   2021   2022   2021 
   ($ in thousands) 
Operating lease cost  $921   $1,066   $2,798   $3,181 
Short-term lease cost   4    22    79    65 
Variable lease cost   5    11    24    25 
Total-net lease cost  $930   $1,099   $2,901   $3,271 

 

Short-term lease cost represents leases that were not capitalized as the lease term as of the later of January 1, 2022 or the beginning of the lease was less than 12 months. Variable lease costs include utilities, real estate taxes and common area maintenance costs.

 

14

 

 

Supplemental balance sheet information related to leases is as follows:

 

   September 30, 2022   December 31, 2021 
   ($ in thousands) 
Operating leases:          
Operating lease ROU assets, net  $4,679   $6,940 
           
Current operating lease liabilities  $2,554   $3,963 
Non-current operating lease liabilities   2,907    4,545 
Total operating lease liabilities  $5,461   $8,508 
           
Operating leases:          
ROU assets  $7,242   $10,535 
Asset lease expense   (2,474)   (3,574)
Foreign exchange loss   (89)   (21)
ROU assets, net  $4,679   $6,940 
           
Weighted average remaining lease term (in years):          
Operating leases   4.95    4.26 
Weighted average discount rate:          
Operating leases   7.02%   6.76%

 

Supplemental cash flow and other information related to leases is as follows:

 

   2022   2021   2022   2021 
  

Three Months Ended

September 30,

  

Nine Months Ended

September 30,

 
   2022   2021   2022   2021 
   ($ in thousands) 
Cash paid for amounts included in the measurement of lease liabilities:                
Operating cash flows from operating leases  $1,228   $1,316   $3,598   $4,048 
                     
ROU assets obtained in exchange for lease liabilities:                    
Operating leases, excluding impairments and terminations  $71   $315   $513   $2,063 

 

Maturities of lease liabilities are as follows:

 

Operating leases - Years ending December 31,   ($ in thousands) 
2022 (three months)   $1,072 
2023    2,187 
2024    1,003 
2025    525 
2026    237 
Thereafter    1,756 
Total lease payments    6,780 
Less: imputed interest    (1,319)
Total lease obligations    5,461 
Less: current obligations    (2,554)
Long-term lease obligations   $2,907 

 

15

 

 

8. COMMITMENTS AND CONTINGENCIES

 

Legal Proceedings — On May 30, 2018, the Superior Court of New Jersey, Chancery Division, Somerset County (the “Chancery Court”) denied CareCloud’s and MTBC Acquisition Corp.’s (“MAC’s”) request to enjoin an arbitration proceeding demanded by Randolph Pain Relief and Wellness Center (“RPRWC”) related to RCM services provided by parties unaffiliated with CareCloud or MAC. On June 15, 2018, CareCloud and MAC filed an appeal of the Chancery Court’s decision with the New Jersey Superior Court, Appellate Division. On July 19, 2018, the Chancery Court ordered that the arbitration be stayed pending CareCloud’s and MAC’s appeal. On appeal, CareCloud and MAC contended they were never party to the billing services agreement giving rise to the arbitration claim, did not assume the obligations of Millennium Practice Management Associates, Inc. (“MPMA”) under such agreement, and any agreement to arbitrate disputes arising under such agreement did not apply to CareCloud or MAC as RPRWC terminated the agreement before the applicable asset purchase agreement took effect. On January 30, 2019, the parties conducted oral arguments before the Appellate Division.

 

On April 23, 2019, the Appellate Division affirmed in part and reversed in part the trial court’s order. The Appellate Division upheld the portion of the trial court’s order requiring MAC to participate in the arbitration based on the trial court’s finding that MAC had assumed MPMA’s contractual responsibilities. The Appellate Division reversed the trial court’s order requiring CareCloud to participate in the arbitration on the grounds that insufficient facts had been provided by RPRWC from which the court could conclude CareCloud was required to participate in the arbitration. As a result, the Appellate Division remanded the issue of whether Company is required to participate in the arbitration back to the trial court for further proceedings.

 

The parties completed discovery in the remanded matter on November 29, 2019, and thereafter both CareCloud and RPRWC filed cross-motions for summary judgment in their favor. On February 6, 2020, the Chancery Court denied RPRWC’s motion for summary judgment and granted CareCloud’s cross-motion for summary judgment. The Chancery Court held that CareCloud cannot be compelled to participate in the Arbitration. RPRWC has informed CareCloud that it does not intend to appeal the Chancery Court’s ruling and that it intends to move forward solely against MAC. On March 25, 2020, the Chancery Court lifted the stay of arbitration relative to RPRWC and MAC. In its arbitration demand, RPRWC alleges that MPMA, a subsidiary of MediGain, LLC, breached the terms of the billing services agreement the parties had entered into and sought compensatory damages of $6.6 million and costs.

 

On May 28, 2020, the arbitrator handling the matter conducted a scheduling conference with the parties in order to establish deadlines for the parties to exchange discovery requests and responses. During the conference, the arbitrator directed RPRWC to produce a statement of damages on which it bases its claim. RPRWC disclosed its statement of damages to MAC on June 12, 2020. RPRWC’s June 12, 2020 statement of damages increased its alleged damages from $6.6 million and costs to $20 million and costs. On July 24, 2020, RPRWC disclosed a declaration to MAC, in which RPRWC estimates its damages to be approximately $11 million plus costs. RPRWC then served expert reports in November 2021, whereby RPRWC’s expert alleged that damages were estimated to be in the range of $9.8 million to $10.8 million. MAC has served an expert report refuting the alleged damages. A hearing was held in this matter over four days in June 2022. Testimony regarding alleged damages, and MAC’s defenses and refutation of the alleged damages thereto, was given at the hearing in line with the expert reports exchanged in discovery. Written closing arguments were submitted by both parties to the arbitrator in October 2022.

 

While the allegations of breach of contract made by RPRWC are the subject of the ongoing legal proceedings, MAC believes RPRWC’s allegations lack merit on numerous grounds. MAC continues to vigorously defend against RPRWC’s claim and is currently awaiting the arbitrator’s ruling. Based on RPRWC’s most recent calculation of its claimed damages, the possible loss arising from this matter may be between $0 to $10.8 million. However, since MAC is not a significant subsidiary of CareCloud pursuant to Rule 1-02(w) of Regulation S-X, and CareCloud is not a party to this proceeding, we do not expect any outcome to have a material impact on the Company’s consolidated financial statements.

 

From time to time, we may become involved in other legal proceedings arising in the ordinary course of our business. Including the proceeding described above, we are not presently a party to any legal proceedings that, in the opinion of our management, would individually or taken together have a material adverse effect on our business, consolidated results of operations, financial position or cash flows of the Company.

 

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9. RELATED PARTIES

 

The Company had sales to a related party, a physician who is the wife of the Executive Chairman. Revenues from this customer were approximately $16,000 and $15,000 for the nine months ended September 30, 2022 and 2021, respectively and $5,000 and $6,000 for the three months ended September 30, 2022 and 2021, respectively. As of September 30, 2022, and December 31, 2021, the receivable balance due from this customer was approximately $6,000 and $3,000, respectively.

 

The Company was a party to a nonexclusive aircraft dry lease agreement with Kashmir Air, Inc. (“KAI”), which was owned by the Executive Chairman. The Company recorded an expense of approximately $20,000 and $80,000 for the three and nine months ended September 30, 2021, respectively. The lease for the aircraft was renewed as of April 1, 2021 and terminated on August 31, 2021. As a result of the lease termination, the Company incurred a loss of approximately $185,000, which has been included in Net loss on lease termination, impairment and unoccupied lease charges in the September 30, 2021 consolidated statements of operations. As of September 30, 2022, there was no liability outstanding to KAI.

 

The Company leases its corporate offices in New Jersey, its temporary housing for its foreign visitors, a printing and mailing facility and its backup operations center in Bagh, Pakistan and an apartment for temporary housing in Dubai, the UAE, from the Executive Chairman. The related party rent expense for the nine months ended September 30, 2022 and 2021 was approximately $149,000 and $140,000, respectively, and was approximately $49,000 and $47,000 for the three months ended September 30, 2022 and 2021, respectively, and is included in direct operating costs, general and administrative expense and research and development expense in the consolidated statements of operations. During the nine months ended September 30, 2022 and 2021, the Company spent approximately $633,000 and $1.4 million to upgrade the related party leased facilities. Current assets-related party in the consolidated balance sheets includes security deposits related to the leases of the Company’s corporate offices in the amount of approximately $16,000 and $13,000 as of September 30, 2022 and December 31, 2021, respectively.

 

Included in the ROU asset at September 30, 2022 is approximately $360,000 applicable to the related party leases. Included in the current and non-current operating lease liability at September 30, 2022 is approximately $183,000 and $171,000, respectively, applicable to the related party leases.

 

Included in the ROU asset at December 31, 2021 is approximately $483,000 applicable to the related party leases. Included in the current and non-current operating lease liability at December 31, 2021 is approximately $174,000 and $305,000, respectively, applicable to the related party leases.

 

During 2020, a New Jersey corporation, talkMD Clinicians, PA (“talkMD”), was formed by the wife of the Executive Chairman, who is a licensed physician, to provide telehealth services. talkMD was determined to be a variable interest entity (“VIE”) for financial reporting purposes because the entity will be controlled by the Company. As of September 30, 2022, talkMD had not yet commenced operations. Cumulatively, the Company has paid approximately $4,000 on behalf of talkMD for income taxes.

 

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10. SHAREHOLDERS’ EQUITY

 

During 2022, the Company sold 1,299,216 shares of 8.75% Series B Cumulative Redeemable Perpetual Preferred Stock (“Series B Preferred Stock”) and received net proceeds of approximately $30.3 million. This includes 198,406 shares sold under the Company’s at-the-market facility (“ATM”). The Series B Preferred Stock is listed on the Nasdaq Global Market under the symbol “MTBCO.” Dividends on the Series B Preferred Stock of approximately $2.19 annually per share are cumulative from the date of issue and are payable each month when, as and if declared by the Company’s Board of Directors. On March 18, 2022, the Company used a portion of the proceeds from selling Series B Preferred Stock to redeem 800,000 shares of Series A Preferred Stock for $25.00 per share, plus all accrued and unpaid dividends to, but not including, the redemption date.

 

Commencing on February 15, 2024 and prior to February 15, 2025, we may redeem, at our option, the Series B Preferred Stock, in whole or in part, at a cash redemption price of $25.75 per share, plus all accrued and unpaid dividends to, but not including, the redemption date. On or after February 15, 2025 and prior to February 15, 2026, we may redeem, at our option, the Series B Preferred Stock, in whole or in part, at a cash redemption price of $25.50 per share, plus all accrued and unpaid dividends to, but not including, the redemption date. On or after February 15, 2026 and prior to February 15, 2027, we may redeem, at our option, the Series B Preferred Stock, in whole or in part, at a cash redemption price of $25.25 per share, plus all accrued and unpaid dividends to, but not including, the redemption date. On or after February 15, 2027, we may redeem, at our option, the Series B Preferred Stock, in whole or in part, at a cash redemption price of $25.00 per share, plus all accrued and unpaid dividends to, but not including, the redemption date.

 

The Company has the right to sell up to $35 million of its Series B Preferred Stock using its ATM facility. The underwriter receives 3% of the gross proceeds. The Company also has the right to sell up to $50 million of its common stock using a second ATM facility. The underwriters of the common stock ATM also receive 3% of the gross proceeds. During the nine months ended September 30, 2022, no shares of common stock were issued under this ATM.

 

During the nine months ended September 30, 2021, 858,000 common stock warrants were exercised at $7.50 each resulting in gross proceeds of $6,435,000. During the second quarter of 2021, the Company sold 178,092 shares of common stock under its ATM and received net proceeds of approximately $1.4 million. Also, during the second quarter of 2021, the Company cancelled 215,822 shares of preferred stock that were held in escrow from the CCH acquisition as the matters related to the escrow were settled in cash. During the third quarter of 2021, the Company sold 136,395 shares of common stock and received net proceeds of approximately $1.2 million. On October 11, 2022, 9,072 common stock warrants were exercised.

 

11. REVENUE

 

Introduction

The Company accounts for revenue in accordance with ASC 606, Revenue from Contracts with Customers. All revenue is recognized as our performance obligations are satisfied. A performance obligation is a promise in a contract to transfer a distinct good or service to a customer, and is the unit of account under ASC 606. For revenue cycle management services, the Company recognizes revenue when services begin on medical billing claims, which is generally upon receipt of the claim from the provider. The Company estimates the value of the consideration it will earn over the remaining contractual period as services are provided and recognizes the fees over the term; this estimation involves predicting the amounts our clients will ultimately collect associated with the services they provided. Certain significant estimates, such as payment-to-charge ratios, effective billing rates and the estimated contractual payment periods are required to measure revenue cycle management revenue under the standard.

 

Most of our current contracts with customers contain a single performance obligation. For contracts where we provide multiple services, such as where we perform multiple ancillary services, each service represents its own performance obligation. The standalone selling prices are based on the contractual price for the service.

 

We apply the portfolio approach as permitted by ASC 606 as a practical expedient to contracts with similar characteristics and we use estimates and assumptions when accounting for those portfolios. Our contracts generally include standard commercial payment terms. We have no significant obligations for refunds, warranties or similar obligations and our revenue does not include taxes collected from our customers.

 

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Disaggregation of Revenue from Contracts with Customers

We derive revenue from five primary sources: (1) technology-enabled business solutions, (2) professional services, (3) printing and mailing services, (4) group purchasing services and (5) medical practice management services.

 

The following table represents a disaggregation of revenue for the three and nine months ended September 30:

 

   2022   2021   2022   2021 
   Three Months Ended   Nine Months Ended 
   September 30,   September 30, 
   2022   2021   2022   2021 
   ($ in thousands) 
Healthcare IT:                    
Technology-enabled business solutions  $21,626   $27,086   $68,457   $80,076 
Professional services   7,434    6,863    25,572    10,978 
Printing and mailing services   594    429    1,515    1,084 
Group purchasing services   310    300